Nrf customer service test - Study guides, Class notes & Summaries
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NRF Customer service exam latest guide 2024/2025;consisting of questions and answers that will appear on the test.(100% solved)
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NRF Customer service exam latest guide 2024/2025;consisting of questions and answers that will appear on the test.(100% solved) 
 
A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants Ans- Get to know what the customer wants 
 
Which of the following are appropriate reasons for following up with a customer? 
 
• You are curious whet...
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NRF Customer Service Test | Questions with 100% Correct Answers | Verified | Latest Update 2024 | 23 Pages
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When balancing service between phone customers and those you may already be helping in the store, 
you should: 
• a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer 
the phone 
• b) Move your in-store customer over by the phone and help both customers at the same time 
• c) Tell your in-store customer that you need to get the phone and she should look around for awhile - 
a) Excuse yourself courteously from your in-store customer saying ...
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NRF Customer Service Test | Questions with 100% Correct Answers | Verified | Latest Update 2024
- Exam (elaborations) • 23 pages • 2024
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When balancing service between phone customers and those you may already be helping in the store, 
you should: 
• a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer 
the phone 
• b) Move your in-store customer over by the phone and help both customers at the same time 
• c) Tell your in-store customer that you need to get the phone and she should look around for awhile - 
a) Excuse yourself courteously from your in-store customer saying ...
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NRF Customer Service Test Questions and Answers All Correct
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NRF Customer Service Test Questions and Answers All Correct 
comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item they are purchasing 
 
manufacturer - Answer-produces the products 
 
e-commerce - Answer-the buying and selling of goods over the internet 
 
retailing - Answer-No matter what format it takes, retailing is the method by which consumers acquire products and services. 
 
gross domestic product - Answer-monetary value of all the fin...
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NRF Customer service exam study guide Questions And Answers, NRF Certification Test Exam Review Qs&As, NRF Retail Industry Fundamentals Exam Questions And Answers, NRF Certificate Test Questions With 100% Verified Answers 2024, NRF EXAM REVIEW QUESTIONS A
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NRF Retail Industry Fundamentals Exam Questions And Answers
A retail business, owned by shareholders and have centralized decision making for their multiple store 
locations is called - ANS-corporation
In the retail product cycle, what step comes after distribution and products? - ANS-selling
What item is a retail product - ANS-car tire
A large fac
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NRF Customer Service Test Questions and Answers All Correct.docx
- Exam (elaborations) • 2 pages • 2024
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NRF Customer Service Test Questions and Answers All C 
 
comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item they are purchasing 
 
manufacturer - Answer-produces the products 
 
e-commerce - Answer-the buying and selling of goods over the internet 
 
retailing - Answer-No matter what format it takes, retailing is the method by which consumers acquire products and services. 
 
gross domestic product - Answer-monetary value of all the finished...
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BUNDLE:: NRF CUSTOMER SERVICE TESTS/EXAMS COMPILED
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BUNDLE:: NRF CUSTOMER SERVICE TESTS/EXAMS COMPILED
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NRF CUSTOMER SERVICE TEST WITH QUESTIONS AND CORRECT ANSWERS || ALREADY GRADED A+ | GUARANTEED PASS | LATEST VERSION 2024/2025
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NRF CUSTOMER SERVICE TEST WITH 
QUESTIONS AND CORRECT ANSWERS || 
ALREADY GRADED A+ | GUARANTEED PASS | 
LATEST VERSION 2024/2025 
 
 
 
 
 
Communication is important! When providing service to a person who is hearing 
impaired, you should: 
 
• Call over to your sales associates and tell then you have a disabled person to 
work with, would they please take care of the other customers? 
• Ask the customer how he would like to communicate 
• Speak as loudly as you can. spea...
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NRF Customer service 4 Test Questions with Answers All Correct
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NRF Customer service 4 Test Questions with Answers All Correct 
 
Your business card or the sales receipt is a good place to make notes for a customer regarding: 
 
• Your work schedule so the customer can contact you in the future 
• The date a special order is due 
• An upcoming sale 
• All of the above - Answer-All of the above 
 
Customer complaints should be welcomed because they provide an opportunity to: 
 
• Do something different for a change 
• Get customers back to the st...
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