NRF CUSTOMER SERVICE TEST WITH QUESTIONS AND CORRECT ANSWERS || ALREADY GRADED A+ | GUARANTEED PASS | LATEST VERSION 2024/2025
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Course
NRF CUSTOMER SERVICE
Institution
NRF CUSTOMER SERVICE
NRF CUSTOMER SERVICE TEST WITH
QUESTIONS AND CORRECT ANSWERS ||
ALREADY GRADED A+ | GUARANTEED PASS |
LATEST VERSION 2024/2025
Communication is important! When providing service to a person who is hearing
impaired, you should:
• Call over to your sales associates and...
NRF CUSTOMER SERVICE TEST WITH
QUESTIONS AND CORRECT ANSWERS ||
ALREADY GRADED A+ | GUARANTEED PASS |
LATEST VERSION 2024/2025
Communication is important! When providing service to a person who is hearing
impaired, you should:
• Call over to your sales associates and tell then you have a disabled person to
work with, would they please take care of the other customers?
• Ask the customer how he would like to communicate
• Speak as loudly as you can. speak clearly, and stand very close to his ear while
you talk - ANSWER-Ask the customer how he would like to communicate
You can best determine the customer's needs by gathering information through
careful observation and by:
• Telling the customer everything you know about your products
• Asking the customer thoughtful questions
• Deciding the type of products, you think the customer should buy - ANSWER-
Asking the customer thoughtful questions
,If you are shipping an item, it may be appropriate to enclose a "Thank you note"
with your business card attached.
True or False - ANSWER-True
Small kindnesses to your customers may include:
• Letting the customer make a local call to verify appropriateness or preference
• Consolidating many small packages into one large shopping bag
• Bringing merchandise to an older or disabled customer while he sits down
• Telling a customer about a lounge where she may tend to her baby's needs
• All of the above - ANSWER-All of the above
Which of the following phrases might be appropriate when discussing clothing size
with your customer?
• Have you worn this brand before? What size was most comfortable for you?
• You look to be about a size XX.
• You wear a bigger size on the bottom than on the top.
• How big are you? - ANSWER-Have you worn this brand before? What size was
most comfortable for you?
When customers come to you with complaints, you need to:
• Listen carefully
• Be patient
, • Get information
• All of the above - ANSWER-All of the above
You should go out of your way to make customers with disabilities feel like they
don't have to do anything.
True or False - ANSWER-False
When customers return merchandise, you should:
• Treat them with the same respect you would if they were making a purchase
• Not worry about how you treat them, because you don't want them to come back
again
• Make sure they have a good reason for doing so - ANSWER-Treat them with the
same respect you would if they were making a purchase
What portion of the general population may have disabilities which are not obvious
and may be difficult to perceive?
• Can help you provide more personalized service to returning customers
• Will make customers suspicious of your ability to remember details
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