Servicenow - Study guides, Class notes & Summaries

ServiceNow Discovery Implementation Certification Exam Already Passed What is the purpose of the CMDB? The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and software) ...

(T/F) ACL evaluates condition/script and roles - Answer-True If prefix of incident needs to be changed, where should you refer? - Answer-Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existing records D) All of the above - Answer-B) Sends an email notificaiton _________ Is an Elevated Privileges. - Answer-Session As an end user, which modules of service catalog do you see? A) My requests B...

SERVICENOW CIS - SAM SOFTWARE ASSET MANAGEMENT EXAM LATEST UPDATE ...

SERVICENOW CAD EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS

ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...

SERVICENOW CIS - PPM (PROJECT PORTFOLIO MANAGEMENT) - UPDATED TO MADRID

SERVICENOW - EVENT MANAGEMENT WITH OPERATIONAL INTELLIGENCE (2024) QUESTIONS & ANSWERS SCORED A+

Application - Answer-A collection of files and data that deliver a service and manage business processes Application Scope - Answer-Protects applications by identifying and restricting access to application files and data Private - Answer-By default, all custom applications have a ________ scope that uniquely identifies them and their associated artifact with a namespace identifier Global Scope - Answer-Special application scope that identifies applications developed prior to application s...

Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition - ️️task_sla What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP - ️️HTTP, CSV, EXCEL, JDBC, SFTP All workflows absolutely must have a beginning and an end. Options are : True / False - ️️True What does the banner frame contain? Options are : Logo and global navigation control Task [task] and confi...

What is the purpose of the CMDB? - Answer-The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? - Answer-It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and software) required to deliver a service. What are the two key tabl...