Self service portal - Study guides, Class notes & Summaries

What are the 5 goals of CSM - correct answer Make it easy for customers to engage reduce case volume with self service Monitor for issues and create cases automatic assign tasks accross the enterprise Prevent future calls by fixing issues What 2 components comprise CSM - correct answer Customer and partner engagement -drive action with self service -provide proactive service Service Management...

IPPS-A Contracts - Update Contracts Questions and Answers Graded A+ What is the purpose of updating contracts in the IPPS-A system? The purpose of updating contracts in IPPS-A is to ensure that all personnel agreements reflect the most current terms and conditions for Army personnel. How often should contracts be reviewed and updated in IPPS-A? Contracts should be reviewed and updated regularly, especially when there are changes in personnel status or relevant policies. What key ...

What are the now platform interfaces? correct answers (1) Now Platform User Interface (2) Now Mobile App (3) ServiceNow Classic Mobile App (4) Service Portal Now Platform correct answers The primary way to interact with the applications and information in a ServiceNow instance. Service Portal correct answers Provides a user-friendly self-service experience by providing access to specific features using widgets. Now Mobile App correct answers Enables employees to submit incidents and ...

You are a Dynamics 365 for Customer Service system administrator. Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On. You need to verify compliance standards. Which data items will be included in the audit log? A. Microsoft Office 365 activities B. all entities and fields C. entities and fields with auditing enabled D. user access information only C ...

What are the now platform interfaces? correct answers (1) Now Platform User Interface (2) Now Mobile App (3) ServiceNow Classic Mobile App (4) Service Portal Now Platform correct answers The primary way to interact with the applications and information in a ServiceNow instance. Service Portal correct answers Provides a user-friendly self-service experience by providing access to specific features using widgets. Now Mobile App correct answers Enables employees to submit incidents and ...

External User License Types 5 different types: 1. External Apps 2. Customer Community 3. Customer Community Plus 4. Partner Community 5. Channel Accounts Lightning External Apps Plus License Good for B2C interactions; minimal interactions with SFDC records Enables access to Leads and Opportunities and Campaigns Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM objects. The External Apps li...

ZENDESK QUESTIONS AND ANSWERS ALREADY PASSED Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 4x Support makes up ____ of Zendesk's revenue. 70% ______ of most innovative companies use Zendesk Support. 75% What are the 3 reasons why most companies are unable to provide great customer support? - lack of agent knowledge/power/insight -complex or outdated existing systems -unproductive agents 1 thing Zendesk does to address how customers c...

Wellcare ACT Mastery Certification QUESTIONS And Answers WITH VERIFIED SOLUTIONS GRADED A+ By selecting the correct provider during the enrollment process, you can:- ANSWER All of the above A grievance request, or any evidence concerning a grievance, must be fi led orally or in writing no later than calendar days from the date of the event or the date the member is made aware of the issue. - ANSWER 60 The Single Sign-On Portal provides access to several applications, including Centene Wor...

What should be part of the pre-engagement collateral? - correct answer Customer Service Roles template In advanced work assignment, what does the overflow assignment capability do, if defined? - correct answer When one support group reaches capacity the work item is automatically routed to another group A consumer service agent receives and accepts a case which was created by a consumer. The agent...

Once the enrollment is completed, you can save a copy of the application for your reference. - False Which elements are available as part of Wellcare's sales support model? - All of the above. Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. - True Communication of PHI can be: (Select all that apply.) - -Written -Electronic -Verbal Prior to completing the enrollment form, you should always conf...