Phone etiquette - Study guides, Class notes & Summaries

Business Communication Practice Test Questions with Correct Answers Which of the following is the best example of a soft skill? - Answer-Following proper business etiquette when speaking with a customer Effective nonverbal messages and oral communication skills are examples of - AnswerSoft skills Which of the following has resulted from the prominence of virtual teams? - AnswerWork is increasingly viewed as what you do rather than a place you go Which statement about teams is most ac...

UPDATED!! IGCSE ICT Core Exam |Question and Answer| 100% Correct A phone offering advanced features, e.g. ability to send emails, surf the internet. *Ans* Smart Phone Having the ability to do many different things using the same device. *Ans* Multifunctional One type of flash memory card which store data - SD up to 2GB SDHC up to 32GB (ideal for video). *Ans* SD & SDHC cards (Secure Digital & Secure Digital High Capacity) The particular code that a file is stored in. Different software ...

The traditional channel of initial communication between the patient and the physician is: Face-to-face Telephone E-mail Regular mail Telephone Which of the following calls should not be handled by taking a message? Call from another physician Prescription refills needed Non-stat lab or x-ray results A personal friend of the physician Call from another physician About how far away from your mouth should you hold the mouthpiece of the phone in order to avoid distortion or faintness of...

The picture that accompanies this exam is an example of a(n): A. death notice B. first call forms C. funeral folders D. orbituary orbituary College Mortuary is very concerned with the way families who telephone the funeral home are treated by answering service personnel as well as the secretary's arrangers and attendants who might answer the Funeral Home Telephone. The Mortuary trains all new employees on the proper etiquette of answering the phone, keeping in mind that the phone is often the...

The picture that accompanies this exam is an example of a(n): A. death notice B. first call forms C. funeral folders D. orbituary Correct Answer orbituary College Mortuary is very concerned with the way families who telephone the funeral home are treated by answering service personnel as well as the secretary's arrangers and attendants who might answer the Funeral Home Telephone. The Mortuary trains all new employees on the proper etiquette of answering the phone, keeping in mind that ...

Business Communication Practice Test Questions with Correct Answers Which of the following is the best example of a soft skill? - Answer-Following proper business etiquette when speaking with a customer Effective nonverbal messages and oral communication skills are examples of - AnswerSoft skills Which of the following has resulted from the prominence of virtual teams? - AnswerWork is increasingly viewed as what you do rather than a place you go Which statement about teams is most ac...

Every caller, whether emergency or non-emergency must be viewed as a ? correct answer: Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ correct answer: Protect and serve telephone etiquette correct answer: Set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned. Flexibility correct answer: dealing with a variety of people from many different backgrounds...

Notification of Death *"First Call" *98% by telephone *2% in person *Importance of telephone etiquette Answering Phone *Salutation should be -Name of funeral home "Wright Funeral Home, Tim Wright speaking, may I help you?" *Avoid using "good morning", "good afternoon", etc. Voice: Quality & Tone *Not overly cheerful *Not sad or forlorn *Avoid sounding monotone, bored, or impatient Voice: Diction *Speak at moderate pace *Pronounce words correctly *Especi...

NAVTA Exam Questions and answers, rated A+ The infectious disease caused by the roundworm is called: - -Toxocariasis What is the condition Visceral Larva Migrans caused by? - -Roundworms In general, prior to termination, what should an employee be provided with? - -A verbal, written, and final warning The Pulse Ox helps to measure - -Oxygen saturation levels and pulse rate This is a potentially deadly disease caused by the bacterium Yersinia pestis: - -Plague When using the phone with ...

What is the medical law? - ANSWER-the medical administrative assistant is required to have a basic understanding of the legal principles. what is the physician-patient relationship? - ANSWER-an implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, judgment as another physician under the same circumstamces define: implied consent - ANSWER-apperent through their action of seeking the services of the physician define: ...