Nrf customer service exa - Study guides, Class notes & Summaries
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NRF Customer service exam study guide with complete solutions
- Exam (elaborations) • 18 pages • 2024
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NRF Customer service exam study guide 
with complete solutions 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - answerGet to know what the customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You finally lo...
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NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions
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NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions 
 
NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions 
 
NRF Customer Service Exam Study Guide Prt 1 with Complete Solutions 
 
A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - ANSWER-Get to know what the customer wants 
 
Which of the following a...
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NRF Customer Service Exam Study Guide for IBC Questions Answered Correctly – Expert Verified | Latest Version 2024/2025
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A good reason for creating an opening for discussion is to: - Get to know what the customer wants 
A new customer comes into your department, but you are helping another customer. You should: - 
Acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be 
right with him 
According to market research, what percentage of customers are likely to spend more if the sales 
associate is helpful? - 45% 
Acting as a personal shopper: - Can add interest and challenge t...
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NRF Customer service exam study guide with Answers
- Exam (elaborations) • 19 pages • 2024
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NRF Customer service exam study guide with Answers 
1. A good reason for creating an opening for discussion 
is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about 
the product 
• Get to know what the customer wants 
2. Which of the following are appropriate reasons for 
following up with a customer? 
• You are curious whether a gift your customer pur- 
chased was well received 
• You finally located an item the customer asked for a 
wh...
-
NRF Customer Service Exam Study Guide ths Questions and answers
- Exam (elaborations) • 10 pages • 2024
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T/F: You should allow customers with disabilities to express their own needs and limits; your job is to 
accommodate those needs and make shopping a positive experience. - True 
Which is an appropriate reasons for following up with a customer? - You finally located an item 
the customer asked for a while back 
T/F: Customer follow-up is always a good idea, no matter what the situation. - False 
How would you handle a situation where a customer wants a brand that you don't carry? - Get 
permissi...
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NRF Customer Service Exam Study Guide with Complete Solutions(RATED A+)
- Exam (elaborations) • 14 pages • 2024
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A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - ANSWER-Get to know what the customer wants 
 
Which of the following are appropriate reasons for following up with a customer? 
 
• You are curious whether a gift your customer purchased was well received 
• You finally located an item the customer asked for a while back 
• Y...
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NRF Customer Service Exam Questions and Answers 100% Correct
- Exam (elaborations) • 7 pages • 2024
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NRF Customer Service Exam Questions and Answers 100% Correct 
 
NRF Customer Service Exam Questions and Answers 100% Correct 
 
NRF Customer Service Exam Questions and Answers 100% Correct 
 
Brick- and-mortar - ANSWER-The presence of a physical storefront and face-to-face customer experience. 
 
Closeout stores - ANSWER-Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the the manufacturer's price 
 
Commercial cue - ANSWER-Advertising message th...
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NRF Customer Service Exam Study Guide Exam Questions And Answers 100% Verified
- Exam (elaborations) • 18 pages • 2024
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NRF Customer service exam study guide | With complete solution | Latest 2024/25
- Exam (elaborations) • 14 pages • 2024
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NRF Customer service exam study guide | With complete solution | Latest 2024/25
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NRF Customer service exam study guide (2022/2023) Graded A+
- Exam (elaborations) • 17 pages • 2023
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NRF Customer service exam study guide (2022/2023) Graded A+ A good reason for creating an opening for discussion is to: D.Get to know what the customer wants 
Which of the following are appropriate reasons for following up with a customer? B.You finally located an item the customer asked for a while back 
Customer follow-up is always a good idea, no matter what the situation:True or False False 
How would you handle a situation where a customer wants a brand that you don't carry? B.Get permissi...
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