Genesys iccs - Study guides, Class notes & Summaries

Genesys ICCS Exam (IC System ConfiguratDescribe the function of the Notifier subsystem. - ANSWER It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - ANSWER IP tells the system how to behave when an event occurs. It controls the execution of the handlers that provide much of the system's functionality. Describe the function of the Telephony Services subsystem. - ANSWER It is the o...

Genesys ICCS Exam (Administering the System)Correct Questions And Answers 2023! What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - ANSWER Interaction Optimizer How do you refresh the view i...

Describe the function of the Notifier subsystem. - ANSWER It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - ANSWER IP tells the system how to behave when an event occurs. It controls the execution of the handlers that provide much of the system's functionality. Describe the function of the Telephony Services subsystem. - ANSWER It is the only component that communicates directl...

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - ANSWER Interaction Optimizer How do you refresh the view in Interaction Administrator? - ANSWER F5 or View/Refresh What is the differenc...

Genesys ICCS Exam (Administering the System) | 2023 | 77 Questions with 100% Correct Answers | Updated & Verified What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Interaction Optimizer How do you refres...

Genesys ICCS Exam (Administering the System)Questions And Answers.

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Interaction Optimizer How do you refresh the view in Interaction Administrator? - F5 or View/Refresh What is the difference between the tree view (left pane...

How do you access online help files in Interaction Attendant? - Press F1, Click Help from the menu, Start>All Programs>Interactive Intelligence>Online Documentation Where would you access the tools used to configure Attendant operations? - Insert > New Operation, or the 3rd level tool bar What is a Property Sheet in Interaction Attendant? - A form that you fill out to configure a node. Each type of node has its own property sheet. What does it mean if the name of the node is gr...

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Answer- Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Answer- Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Answer- Interaction Optimizer How do you refresh the view in Interaction Administrator? - Answer- F5 or View/Refresh What is the diffe...

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - ANSWER Interaction Optimizer How do you refresh the view in Interaction Administrator? - ANSWER F5 or View/Refresh What is the differenc...