Genesys cloud - Study guides, Class notes & Summaries

Genesys Cloud Scripter Exam Questions And Answers With Verified Solutions Genesys Cloud Scripter Exam Questions And Answers With Verified Solutions

Genesys Cloud - Scripter Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. The _______ data action is used within Architect to invoke a script - ANSWER Set Screen Pop 2. To add two numbers that are currently stored in variables of String data type, use the following syntax (convert to number): - ANSWER number({{PreviousBill}}) + number({{CurrentBill}}) 3. To display value of text stored in variables of String data type, use the following ...

Genesys Certified Cloud Partner (CCP): Q’s And A’s

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts : ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? - Architect - Workforce Management - Scripts - Quality Manage...

Genesys Cloud Reporting & Analytics Questions and Answers 100% Pass For immediate, at-a-glance monitoring of key indicators and metrics what should you use? Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? Dynamic Views Dynamic views give you the ability to: 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. ...

What are the features of the Contact Center? : 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? : Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring telephony services use ...

Genesys Cloud Collaborate : a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate : has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Contact Center : offers the cus...

CCP - Introduction To Genesys Cloud CX Questions And Answers Graded A+ CCP - Introduction To Genesys Cloud CX Questions And Answers Graded A+

Genesys Cloud CX Contact Center Exam Questions and Answers Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - Correct Answer ️️ -ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person ...

Genesys Cloud Workforce Management Questions and Answers 100% Pass What is Workforce Management? The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intraday management, and employee empowerment. What are the four primary activities of Workforce Management? 1. Forecasting the worklo...