Genesys Cloud - Scripter Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!!
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Course
Genesys Cloud
Institution
Genesys Cloud
Genesys Cloud - Scripter
Tested Exam Questions Reviewed
And Revised With Correct Answers
Already Passed!!
1. The _______ data action is used within Architect to invoke a script - ANSWER
Set Screen Pop
2. To add two numbers that are currently stored in variables of String data type,
...
Genesys Cloud - Scripter
Tested Exam Questions Reviewed
And Revised With Correct Answers
Already Passed!!
1. The _______ data action is used within Architect to invoke a script - ANSWER
Set Screen Pop
2. To add two numbers that are currently stored in variables of String data type,
use the following syntax (convert to number): - ANSWER
number({{PreviousBill}}) + number({{CurrentBill}})
3. To display value of text stored in variables of String data type, use the following
syntax (no "+" symbol needed): - ANSWER {{TotalBill}} {{Currency}}
4. What are the main advantages of using Scripts in a contact center? (Select all
that apply.) - ANSWER Reduce agent training time
Minimize agent errors
Help consistency across interactions
5. The default Genesys Cloud User role allows you to edit scripts. (True or False) -
ANSWER False
,6. You can enable outbound features of the script from the page properties. (True
or False) - ANSWER False
7. When creating a script, it is important to define the ________ first. - ANSWER
Script properties
8. The _______ properties define the features enabled in the scripts. - ANSWER
Script
9. Using the ________ component, you can receive Boolean inputs from the
agent. - ANSWER Checkbox
10. You can delete multiple scripts at once.
T or F - ANSWER True
11. The _____ feature allows you to share the script between the organizations. -
ANSWER Export and Import
12. You can find customized ________ templates in Admin > Contact Center >
Script Templates. (Select all that apply.) - ANSWER Script
Component
13. If you want to add two runtime values of the variables, use _______ variable
in the scripts. - ANSWER Dynamic Number
14. After creating a custom variable, you can modify its data type.
, T or F - ANSWER False
15. To transfer a call to another agent from the agent window, you can use the
_________ action in the script. - ANSWER Blind Transfer
Consult Transfer
Schedule Callback Action is available only as part of the Outbound Actions.
T or F - ANSWER False
For the outbound callback scenario, the callback object is bound to the _______.
- ANSWER Campaign
HTML, JavaScript, or CSS are the prerequisites to create scripts. (T or F) -
ANSWER False
Which script template is used if you have not specified another script in Architect
to run in response to an in-queue callback action? - ANSWER Default Callback
Script
Which feature of the workspace will confirm that you have selected the correct
component? - ANSWER Nesting Indicators
Which container is placed in the workspace by default whenever a new script is
created? - ANSWER Vertical Stack Container
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