Customer service exam - Study guides, Class notes & Summaries
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Customer Service Specialist Practice Examination Questions and Answers Already Passed
- Exam (elaborations) • 52 pages • 2024
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Customer Service Specialist Practice 
Examination Questions and Answers 
 
Already Passed 
 
Because Customer Service is a complex and demanding field, it requires the successful CSS to 
possess which of the following traits: 
a. intelligence 
b. stunning good looks 
c. certified tech skills 
 
d. poor judgment A; intelligence 
 
To help become an effective speaker, you should do which of the following? 
a. Use judgmental descriptions 
b. Generalize 
c. State opinions as facts 
d. State facts wi...
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Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!
- Exam (elaborations) • 3 pages • 2024
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Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up Customer Service and Sales Exam Questions & Answers 10...
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NRF Customer Service Exam Study Guide 2024 questions and answers complete
- Exam (elaborations) • 10 pages • 2024
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NRF Customer Service Exam Study Guide 2024 questions and answers complete
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NRF Customer Service Exam Study Guide with Complete Solutions
- Exam (elaborations) • 27 pages • 2024
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NRF Customer Service Exam Study Guide 
with Complete Solutions 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer ️️ -Get to know what the 
customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You ...
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NRF Customer Service Exam Study Guide with Complete Solutions
- Exam (elaborations) • 27 pages • 2024
- Available in package deal
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- $12.49
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NRF Customer Service Exam Study Guide 
with Complete Solutions 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - Answer ️️ -Get to know what the 
customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You ...
Want to regain your expenses?
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NRF Customer Service Exam Questions and Answers Latest 2024/2025 / Graded A+.
- Exam (elaborations) • 11 pages • 2024
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- $12.99
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NRF Customer Service Exam Questions and Answers Latest 2024/2025 / Graded A+. When something goes wrong or a product does not perform as expected, provide the 
customer with a quick resolution and:• An excuse for the product's failure 
• A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful 
observation and by:• Telling the customer everything you know about your products• 
Asking the customer thoughtful que...
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NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+.
- Exam (elaborations) • 11 pages • 2024
-
- $12.99
- + learn more
NRF Customer Service Exam Questions and Answers Latest 2024/2025 Graded A+. When something goes wrong or a product does not perform as expected, provide the 
customer with a quick resolution and:• An excuse for the product's failure 
• A cup of coffee• Service with a smile - AnswerYou can best determine the customer's needs by gathering information through careful 
observation and by:• Telling the customer everything you know about your products• 
Asking the customer thoughtful quest...
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INTENSE CUSTOMER SERVICE EXAM REVIEW Pt. 1 QUESTIONS & ANSWERS SOLVED 100% CORRECT!!
- Exam (elaborations) • 9 pages • 2024
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- $13.99
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INTENSE CUSTOMER SERVICE EXAM REVIEW Pt. 1 QUESTIONS & ANSWERS SOLVED 100% CORRECT!!
-
Customer Service Specialist Practice Exam Questions And Answers (Verified And Updated)
- Exam (elaborations) • 28 pages • 2024
- Available in package deal
-
- $14.49
- + learn more
Customer Service Specialist Practice Exam 
Questions And Answers (Verified And 
Updated) 
Because Customer Service is a complex and demanding field, it requires the successful CSS to 
possess which of the following traits: 
a. intelligence 
b. stunning good looks 
c. certified tech skills 
d. poor judgment - answerA; intelligence 
To help become an effective speaker, you should do which of the following? 
a. Use judgmental descriptions 
b. Generalize 
c. State opinions as facts 
d. State facts w...
-
Customer Service Specialist Practice Exam Questions And Answers (Verified And Updated)
- Exam (elaborations) • 28 pages • 2024
- Available in package deal
-
- $13.49
- + learn more
Customer Service Specialist Practice Exam 
Questions And Answers (Verified And 
Updated) 
Because Customer Service is a complex and demanding field, it requires the successful CSS to 
possess which of the following traits: 
a. intelligence 
b. stunning good looks 
c. certified tech skills 
d. poor judgment - answerA; intelligence 
To help become an effective speaker, you should do which of the following? 
a. Use judgmental descriptions 
b. Generalize 
c. State opinions as facts 
d. State facts w...
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