Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!
180 views 2 purchases
Course
Rise Up Customer
Institution
Rise Up Customer
Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!Rise Up...
Rise Up Customer Service and Sales Exam Questions & Answers 100% Correct!
Active listening - ANSWER-A structured form of listening and responding that focuses the attention on the speaker. The listener must take care to attend to the speaker fully and understand any messages suggested behind the words.
Body language cues - ANSWER-Conscious or unconscious gestures and movements that express intentions. These are a key form of nonverbal communication.
Brand promise - ANSWER-An extension of the company brand that reflects the benefit of doing business with them (such as providing great customer service)
Company brand - ANSWER-The overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and its services.
Company culture - ANSWER-The unique way that an organization's employees interact with each other and with customers. The culture defines the personality of a company and typically includes a variety of elements such as work environment, company mission, values, ethics, expectations and goals.
Company website - ANSWER-a website that represents a retailer on the Internet; places where customers can browse and purchase products/services that are offered.
Comparison Shopper - ANSWER-A shopper who spends a lot of time checking out products and prices through online sites, visiting different stores, comparing retailer ads and/or getting the opinions of others.
Customer service - ANSWER-The help, information, and recommendations that company representatives give to people who explore or buy its products and/ or services.
Customers - ANSWER-people who buy goods and services - also known as consumers
Demographic data - ANSWER-Quantifiable information used to help retailers determine customer behavior (such as household size, gender, age, income, education, occupation, place of residence, etc.)
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller papersmaster01. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.99. You're not tied to anything after your purchase.
