Zendesk administrator - Study guides, Class notes & Summaries

Zendesk Administrator Exam- Section 5 Additional Features Exam Questions With Correct Answers What is a web widget? The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for the web widget, components are presented to end users in a specific sequence, at different times, rather than all at once. What are the different ways your customers can get help from the Web Widget? 1. ...

Zendesk Administrator Exam/ Section 3: User Experience – Questions And Answers

ZENDESK ADMINISTRATOR EXAM – SECTION 6;SECURITY AND PERSISTENCE EXAM (ACTUAL EXAM) QUESTIONS WITH VERY ELABORATED ANSWERS CORRECTRY WELL ORGANIZED LATEST 2024 – 2025 ALREADY GRADED A+

Zendesk Administrator Exam/ Section 3: User Experience Exam Questions With Correct Answers 100% What is the default language in Zendesk The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-down > Click 'Save' ...

Zendesk Administrator Exam- Section 3 User Experience –Questions and Answers

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Zendesk Sandbox A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered Whe...

Zendesk Administrator Exam/ Section 3: User Experience Exam Questions With 100% Correct Answers What is the default language in Zendesk The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-down > Click 'Save' ...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions With Solutions What are the 3 "ways" you can configure you Zendesk Support Instance for access? Restricted, open, or closed Unverified/Unregistered Users in Zendesk and example Users that are not prompted to verify their email addresses. This could be a recommended solution for email only support or instances where do not want users visiting the help center. If ticket is submitted than the user doe...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance - answerAnyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non regis...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Questions With 100% Correct Answers Zendesk Sandbox A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Anyone can see your help center and submit requests. You have two options for setup of users: registered (v...