ZENDESK ADMINISTRATOR EXAM –
SECTION 6;SECURITY AND PERSISTENCE
EXAM (ACTUAL EXAM) QUESTIONS WITH
VERY ELABORATED ANSWERS CORRECTRY
WELL ORGANIZED LATEST 2024 – 2025
ALREADY GRADED A+
What are some reason an email suspended? - ANSWERS--the sender is not
allowed to create or update a ticket
-the sender is not a person
-the email failed DMARC authentication
-automatic email processing failed
-automated response mail (used if a header indicates message is auto generated
of any kind)
-detected as email loop
-detected as spam (with probability lower than 90%
-email address is a 'no reply' address
-end user only allowed to update their ow tickets (cc)
-email is too large
, -Malware detected
-User does not have authority to update this ticket
-user must sigh up to submit email, user notified
-submitted by unverified users
-sender domain not on whitelist (restricted setup)
-received from support address
SSL for Zendesk - ANSWERS-Secure Socket Layer is an a encryptions protocol that
ensures secure communications with your help center. SSL is enabled by default
for all Zendesk.com sub domains.
Zendesk EV Indicator - ANSWERS-Zendesk indicates SSL to through customers
browser by https (HTTP Secure) ad by a padlock icon in address bar. If you create
your own sud domain (example support.modcam.com instead of
modcam.zendesk.com) the SSL no longer applies
What are the 3 "ways" you can configure you Zendesk Support Instance for
access? - ANSWERS-Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example - ANSWERS-Users that are
not prompted to verify their email addresses. This could be a recommended
solution for email only support or instances where do not want users visiting the
help center. If ticket is submitted than the user does not have to verify email
rather gets email notification that the request has been received
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