Zendesk admin Study guides, Class notes & Summaries
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Zendesk Admin Exam Prep Section 2 Automated Business Rules (22%) Questions and Answers
- Exam (elaborations) • 7 pages • 2024
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Zendesk Admin Exam Prep Section 2 Automated Business Rules (22%) Questions and Answers
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Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers
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Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers 
What's the difference between a trigger and an automation? 
Triggers are event-based. Automations are time-based. 
 
 
What does this trigger do? 
 
Meet ALL: 
 
Org I is IViv Vegan 
Type I is I incident 
 
Meet ANY: 
 
Ticket I is I created 
Ticket I is I updated 
 
Actions: 
Notify target I Account Manager 
 
"You received this either because your client has created a ticket or their ticket ...
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Zendesk Support Admin Certification || with Errorless Solutions 100%.
- Exam (elaborations) • 8 pages • 2024
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What is a View? correct answers Group tickets based on criteria that the Admin defines. 
 
What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. 
 
What are Events? correct answers Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. 
 
What is a Macro? correct answers Enable agents to update tickets with scripted answers based on predefined actions/events. 
...
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Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers
- Exam (elaborations) • 9 pages • 2024
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Zendesk Admin Exam Prep: Section 2 
Automated Business Rules Exam Questions 
With 100% Correct Answers 
What's the difference between a trigger and an automation? - answerTriggers are event- 
based. Automations are time-based. 
What does this trigger do? 
Meet ALL: 
Org I is IViv Vegan 
Type I is I incident 
Meet ANY: 
Ticket I is I created 
Ticket I is I updated 
Actions: 
Notify target I Account Manager 
"You received this either because your client has created a ticket or their ticket has b...
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Zendesk Certification Exam Questions With 100% Correct Answers Updated | Zendesk Admin Certification Exam With 100% Correct Answers & Zendesk Admin Exam Prep Questions With 100% Correct Answers Updated 2024/2025
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Zendesk Certification Exam Questions With 100% Correct Answers Updated | Zendesk Admin Certification Exam With 100% Correct Answers & Zendesk Admin Exam Prep Questions With 100% Correct Answers Updated 2024/2025

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Zendesk Administrator Exam- Section 6: Security and Data Persistence with Complete Solutions 100% Correct | 2024
- Exam (elaborations) • 12 pages • 2024
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Zendesk Administrator Exam- Section 6: Security and Data Persistence with Complete Solutions 100% Correct | 2024
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Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam
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Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam 
Zendesk Sandbox 
A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. 
 
 
Zendesk open support instance 
Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered 
 
 
Whe...
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Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers
- Exam (elaborations) • 6 pages • 2024
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Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers 
What's the difference between a trigger and an automation? 
Triggers are event-based. Automations are time-based. 
 
 
What does this trigger do? 
 
Meet ALL: 
 
Org I is IViv Vegan 
Type I is I incident 
 
Meet ANY: 
 
Ticket I is I created 
Ticket I is I updated 
 
Actions: 
Notify target I Account Manager 
 
"You received this either because your client has created a ticket or their ticket ...
-
Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions & Answers Rated A+
- Exam (elaborations) • 6 pages • 2024
- Available in package deal
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- $7.99
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Zendesk Sandbox - Answer-A stand alone instance of your Zendesk based on your current settings, 
including account name, branding, localization, and agents. Use the sandbox for testing triggers, 
automations, etc. without effecting production environment. 
Zendesk open support instance - Answer-Anyone can see your help center and submit requests. You 
have two options for setup of users: registered (verified) and non registered 
When and agent leaves you can reassign their tickets two ways - Ans...
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Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers
- Exam (elaborations) • 9 pages • 2024
- Available in package deal
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- $11.49
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Zendesk Admin Exam Prep: Section 2 
Automated Business Rules Exam Questions 
With 100% Correct Answers 
What's the difference between a trigger and an automation? - answerTriggers are event- 
based. Automations are time-based. 
What does this trigger do? 
Meet ALL: 
Org I is IViv Vegan 
Type I is I incident 
Meet ANY: 
Ticket I is I created 
Ticket I is I updated 
Actions: 
Notify target I Account Manager 
"You received this either because your client has created a ticket or their ticket has b...
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