Wgu c846 itil 4 - Study guides, Class notes & Summaries

WGU C846 - ITIL 4 Foundation Sample Paper, Exam Review Questions and answers, VERIFIED. What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams A. Correct. Greater ability to...

ITIL 4 WGU C846 - the 4 dimensions (worth 2 points) and The Service Value System (worth 5 points) Exam Guide 2024. VOIP - correct answer Value Streams & Processes Organizations & People Information & Technology Partners & Suppliers PESTLE - correct answer External factors, that cannot be influenced but need to be considered * Political * Economical * Social * Technological * Legal * Environmental Value Streams and Processes - correct answer * Activities the organization ...

ITIL 4 C846 WGU - The Service Value Chain (worth 2 Questions) Correctly Answered 2024. The Service Value Chain - correct answer An operating model for service providers that covers all the key activities required to effectively manage products and services. Value Stream - correct answer A series of steps an organization undertakes to create and deliver products and services to consumers. These steps can be mapped to the SVC in any combnation E.g.: Handling of incidents or developing ne...

What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams A. Correct. Greater ability to focus on customer experience when personal contact is needed. Which term describes the functionalit...

WGU C846 - ITIL 4 Foundation Sample Paper, Questions and answers, 100% Accurate. VERIFIED. What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams A. Correct. Greater ability...

WGU C846 Business Of IT – Applications Questions And Answers 2023 Service A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility A functionality offered by a product or service to meet a particular need. Warranty An assurance that a product or service meets agreed-upon requirements. Customer The person who defines service requirements and takes responsibility for the outcome of serv...

WGU C846 - Practice Exams Question and answers rated A+ 2023/2024Dion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students didn't understand the concept of the service value chain, so the instructor rewrote that portion of the curriculum. Which guiding principle is being demonstrate...

WGU C846 - Review Practice Exams 2024. Dion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students didn't understand the concept of the service value chain, so the instructor rewrote that portion of the curriculum. Which guiding principle is being demonstrated by this approach to cu...

VOIP - correct answer Value Streams & Processes Organizations & People Information & Technology Partners & Suppliers PESTLE - correct answer External factors, that cannot be influenced but need to be considered * Political * Economical * Social * Technological * Legal * Environmental Value Streams and Processes - correct answer * Activities the organization undertakes * Organization of these activities * Ensuring value to stakeholders * Exercise value stream mapping ...

WGU C846 - Practice ExamsDion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students didn't understand the concept of the service value chain, so the instructor rewrote that portion of the curriculum. Which guiding principle is being demonstrated by this approach to curriculum develop...