Package deal
WGU C846 Bundled Exams with Complete Solution | Verified | Everything you Need!!
WGU C846 Bundled Exams with Complete Solution | Verified | Everything you Need!!
[Show more]WGU C846 Bundled Exams with Complete Solution | Verified | Everything you Need!!
[Show more]What is the purpose of the service configuration management practice? 
A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users 
B) To ensure that service availability and performance are maintained at an adequate level in case of a 
disaster 
C) To s...
Preview 4 out of 53 pages
Add to cartWhat is the purpose of the service configuration management practice? 
A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users 
B) To ensure that service availability and performance are maintained at an adequate level in case of a 
disaster 
C) To s...
dependent on - -Complete the sentence by filling in the missing word: IT service management is 
important for organizations because businesses are ____________IT. 
The U.K. Government - -Who developed ITIL? 
Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? 
Co...
Preview 4 out of 86 pages
Add to cartdependent on - -Complete the sentence by filling in the missing word: IT service management is 
important for organizations because businesses are ____________IT. 
The U.K. Government - -Who developed ITIL? 
Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? 
Co...
The SVS (service value system) represents how: 
A) the various components and activities of the organization work together to facilitate value creation 
through IT-enabled services. 
B) processes work together to create value in the form of useful products for customers. 
C) various functions and pr...
Preview 3 out of 29 pages
Add to cartThe SVS (service value system) represents how: 
A) the various components and activities of the organization work together to facilitate value creation 
through IT-enabled services. 
B) processes work together to create value in the form of useful products for customers. 
C) various functions and pr...
What are the purposes of error control? 
Each correct answer represents a complete solution. Choose all that apply. 
A) To identify faulty components 
B) To reassess the status of known errors that have not been resolved 
C) To identify and prioritize infrastructure, services, business processes, an...
Preview 3 out of 17 pages
Add to cartWhat are the purposes of error control? 
Each correct answer represents a complete solution. Choose all that apply. 
A) To identify faulty components 
B) To reassess the status of known errors that have not been resolved 
C) To identify and prioritize infrastructure, services, business processes, an...
Which of these statements represents an objective of service level management? - -Define the level 
of service clearly and unambiguously. 
To which of the stakeholders is the delivery of service metrics most important? - -The customer 
Which of the following is the central repository of the IT organ...
Preview 2 out of 11 pages
Add to cartWhich of these statements represents an objective of service level management? - -Define the level 
of service clearly and unambiguously. 
To which of the stakeholders is the delivery of service metrics most important? - -The customer 
Which of the following is the central repository of the IT organ...
dependent on - -Complete the sentence by filling in the missing word: IT service management is 
important for organizations because businesses are ____________IT. 
The U.K. Government - -Who developed ITIL? 
Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? 
Cu...
Preview 3 out of 16 pages
Add to cartdependent on - -Complete the sentence by filling in the missing word: IT service management is 
important for organizations because businesses are ____________IT. 
The U.K. Government - -Who developed ITIL? 
Strategy - -Which service lifecycle stage is considered to be the core of the lifecycle? 
Cu...
Dion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The 
company developed their curriculum and then invited 50 students to participate in live training to 
determine if the training was effective. During the training, some students didn't understand the co...
Preview 1 out of 4 pages
Add to cartDion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The 
company developed their curriculum and then invited 50 students to participate in live training to 
determine if the training was effective. During the training, some students didn't understand the co...
What is the purpose of the service configuration management practice? 
A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users 
B) To ensure that service availability and performance are maintained at an adequate level in case of a 
disaster 
C) To s...
Preview 4 out of 33 pages
Add to cartWhat is the purpose of the service configuration management practice? 
A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users 
B) To ensure that service availability and performance are maintained at an adequate level in case of a 
disaster 
C) To s...
The SVS (service value system) represents how: 
A) the various components and activities of the organization work together to facilitate value creation 
through IT-enabled services. 
B) processes work together to create value in the form of useful products for customers. 
C) various functions and pr...
Preview 3 out of 19 pages
Add to cartThe SVS (service value system) represents how: 
A) the various components and activities of the organization work together to facilitate value creation 
through IT-enabled services. 
B) processes work together to create value in the form of useful products for customers. 
C) various functions and pr...
What are the purposes of error control? 
Each correct answer represents a complete solution. Choose all that apply. 
A) To identify faulty components 
B) To reassess the status of known errors that have not been resolved 
C) To identify and prioritize infrastructure, services, business processes, an...
Preview 2 out of 11 pages
Add to cartWhat are the purposes of error control? 
Each correct answer represents a complete solution. Choose all that apply. 
A) To identify faulty components 
B) To reassess the status of known errors that have not been resolved 
C) To identify and prioritize infrastructure, services, business processes, an...
What is the effect of increased automation on the 'service desk' practice? 
A. Greater ability to focus on customer experience when personal contact is needed 
B. Decrease in self-service incident logging and resolution 
C. Increased ability to focus on fixing technology instead of supporting people...
Preview 2 out of 11 pages
Add to cartWhat is the effect of increased automation on the 'service desk' practice? 
A. Greater ability to focus on customer experience when personal contact is needed 
B. Decrease in self-service incident logging and resolution 
C. Increased ability to focus on fixing technology instead of supporting people...
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Stuvia is a marketplace, so you are not buying this document from us, but from seller Preach. Stuvia facilitates payment to the seller.
No, you only buy these notes for $40.49. You're not tied to anything after your purchase.
4.6 stars on Google & Trustpilot (+1000 reviews)
80202 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now