Servicenow itsm module 1 - Study guides, Class notes & Summaries

What application does provide a centralized location for the creation, categorization, viewing, and governance of information related to the flow of work through ServiceNow? Knowledge Management Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options. System Properties > Basic Configu...

(Rome) How can you measure and track article views, page views, and searches performed by unauthenticated users? By collecting knowledge usage metrics - Correct answer-By collecting knowledge usage metrics What are the steps for applying an update set to an instance? - Correct answer- ◉Preview ◉Commit ◉Retrieve Who can add or remove widgets in a dashboard? - Correct answer-◉Users with edit access to the dashboard, ◉Dashboard owner ◉Users with dashboard_admin role What is ...

What is the difference between a data source and a table when reporting? - ANSWER A data source is a predefined data set for creating reports. A data source is created from a table and associated conditions. What is a list? - ANSWER A list displays a set of records from a table. The Now Platform is an example of which cloud computing model? - ANSWER aPaaS What is a group? - ANSWER Set of users who share a common purpose Which workflow types does the Now Platform provide? (3 answers) ...