Itil v3 - Study guides, Class notes & Summaries

Business of IT - Applications - C846 - Pre Assessment Questions and answers, graded A+ Which of these statements represents an objective of service level management? - -Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - -The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - -Service Knowledge Management System Only one person ma...

What application is available to all users? - Answer - Self-Service What is a form? - Answer - A form displays a single record from a table. Which of the following are form feature field status indicators? - Answer - a. Light red - Required field that has a saved value b. Green- modified field content c. Red - Required field that requires a value d. Orange - Read only data that is not editable What is a list? - Answer - A list is a structure that displays information from a table ...

Which of these statements represents an objective of service level management? Correct Answer: Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? Correct Answer: The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? Correct Answer: Service Knowledge Management System Only one person may be __________ for an activity. Correct Answer: ...

What application is available to all users? Self-Service What is a form? A form displays a single record from a table. Which of the following are form feature field status indicators? a. Light red - Required field that has a saved value b. Green- modified field content c. Red - Required field that requires a value d. Orange - Read only data that is not editable What is a list? A list is a structure that displays information from a table What are the list interf...

ITIL (Information Technology Infrastructure Library) is a framework that helps organizations improve their IT service management practices. The latest version, ITIL V4, provides a set of best practices and a holistic approach to managing IT services through the ITIL Service Value System. By following the principles and practices outlined in ITIL V4, organizations can improve the delivery of their IT services, increase customer satisfaction, reduce costs, and improve their overall business perfor...

ITIL (Information Technology Infrastructure Library) is a framework that helps organizations improve their IT service management practices. The latest version, ITIL V4, provides a set of best practices and a holistic approach to managing IT services through the ITIL Service Value System. By following the principles and practices outlined in ITIL V4, organizations can improve the delivery of their IT services, increase customer satisfaction, reduce costs, and improve their overall business perfor...

Which is NOT a source of best practice? a) Standards b) Technology c) Academic research d) Internal experience - Answer b) Technology Which three are the characteristics of ITIL guidance that help to make it successful? a) Prescriptive, best practice and solution specific b) Publicly available, prescriptive, and best practice c) Vendor neutral, non-prescriptive, and best practice d) Publicly available, solution specific, and vendor neutral - Answer c) Vendor neutral, non-presc...

Computing Network Management Review Questions with complete Solutions 100% Pass - Fault - Configuration - Accounting - Performance - Security - Answers What are the components in FCAPS? - Business - Service - Network - Element - Network element - Answers What are the components in TMN? - Strategy - Design - Transition - Operation - Continuous improvement - Answers What are the components in ITIL? - Prepare - Plan - Design - Implement - Operate - Optimise - Answers What are t...

ITIL is in its fourth incarnation, and the new one has something exciting to offer. It not only offers a new variant of a framework to manage services but provides a fresh perspective into the world of services. This is especially interesting because the boundary between the development stage and operations stage is not razor thin but rather has vanished into thin air. With the absence of a barrier to distinguish the activities surrounding development stages and operational activities, the rel...