Cigna certification 2024 - Study guides, Class notes & Summaries

2024 Selling with Integrity- Telesales- Cigna 1. When enrolling a customer during an inbound call using the Enrollment script, Bella must: - ️ Follow the script verbatim, without skipping or adding any content. 2. Important types of preparation in a sales agent’s regimen include: - ️ Mental Preparation and Material Preparation (a & b). 3. A key Consultative Selling skill that lays the foundation for building trust and establishing a long-term customer relationship is: - ️ D...

Which of the following is true regarding our paper Scope of Appointment (SOA) guidance for brokers? a. Broker agents must submit a paper SOA along with the enrollment form b. Broker agents may choose to submit or not submit a paper SOA with an application c. Broker agents are exempt from the SOA monitoring process d. A broker agent will not incur an SOA violation even if we find 5 or more non-compliant SOAs e. If a broker agent submits a paper SOA with an application, he or she does not hav...

Brandon, a sales agent completed the review of Cigna policies and procedures and signed the attestation to comply last year. Will Brandon be required to complete the review and attestation again this year? All sales agents of Cigna are contractually obligated to review and abide by the policies and procedures and sign an attestation yearly. Which of the following are goals of the Compliance department? a. Correct compliance problems promptly and effectively. b. Reduce the potential f...

Which of our products offer choice, flexibility, open-access network, out of network/travel access and no referrals? Our PPO plans Which of the following is true about Cigna Medicare PPO plans? PCP selection is not required, but strongly encouraged Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:08 / 0:15 Full screen Which of the following does Cigna Healthcare seek to improve of those we serve? Both A and B Which o...

Which of the following are examples of how to keep your technology devices secure? Both A and C Cigna provides well-publicized disciplinary standards. Which of the following represents all the disciplinary actions that employees, contracted agents, and subcontractors who do not comply with CMS and Cigna's rules, regulations, policies and procedures may face? Verbal/written warnings, reprimands, suspensions, terminations, and financial penalties. Brainpower Read More Previous...

UHC Certification Fundamentals of Specials Needs Plans and Medicaid (SNPs) Questions and Answers 2023/2024 (SNP) Special Needs Plan Types - correct answer Chronic Special Needs Plan (C-SNP) Dual-Eligible Special Needs Plan (D-SNP) Most SNPs are offered as HMO plans (in-network benefits) Clients must meet certain qualifications to get a SNP (not available to all Medicare recipients) SNPs are NOT available in all geographical locations (there must be an available plan in the client's area ...

Cigna Certification 2024 Questions And Detailed Answers Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? Substitute the entire script for her own words if it would make better sense to the customer She can skip the script if this is towards the end of AEP and things are fast-paced Change only a few words "here and there" to make it her own as she would with other scripts She must not skip or add...

Cigna Certification 2024 Questions And Detailed Answers Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? Substitute the entire script for her own words if it would make better sense to the customer She can skip the script if this is towards the end of AEP and things are fast-paced Change only a few words "here and there" to make it her own as she would with other scripts She must not skip or add...

Cigna Certification 2024 Questions And Detailed Answers Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? Substitute the entire script for her own words if it would make better sense to the customer She can skip the script if this is towards the end of AEP and things are fast-paced Change only a few words "here and there" to make it her own as she would with other scripts She must not skip or add...