2024 Selling with Integrity- Telesales- Cigna
1. When enrolling a customer during an inbound call using the Enrollment script, Bella must: - ️ Follow the script verbatim, without skipping or adding any content.
2. Important types of preparation in a sales agent’s regimen include: - ️ ...
1. When enrolling a customer during an inbound call using the Enrollment script, Bella must:
- ✔️ Follow the script verbatim, without skipping or adding any content.
2. Important types of preparation in a sales agent’s regimen include:
- ✔️ Mental Preparation and Material Preparation (a & b).
3. A key Consultative Selling skill that lays the foundation for building trust and establishing a long-term
customer relationship is:
- ✔️ Developing Rapport.
4. Requirements for selling Cigna products include:
- ✔️ Completing all contracting paperwork or becoming a Cigna Medicare employee, being licensed
and appointed, and completing certification courses (all of these).
5. Consultative selling skills that sales agents must continuously improve include:
- ✔️ Questioning, Dialogue, and Listening (a, c, & d).
6. Consequences of selecting the wrong plan on the enrollment application include:
- ✔️ The customer may file a complaint, and the agent may receive a violation. The customer may
also disenroll or cancel the application (both a & b).
7. When discussing the benefits of any of our plans, you should:
- ✔️ Use the Summary of Benefits to cover the details of the plan.
8. To assist with needs assessment during a sales consultation or appointment, you should:
- ✔️ Employ questioning skills and focus on understanding the customer's needs.
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