Apologize - Study guides, Class notes & Summaries

What do you do first when a client is dissatisfied? - ANSWER apologize for the client's displeasure What term refers to the functions and activities performed by body structures? - ANSWER Physiology What do human cells need to grow and reproduce? - ANSWER Ability to eliminate waste products What organ removes waste created by digestion? - ANSWER liver

Under Title III of the Americans with Disabilities Act, hospitals are required to: - Provide resources to eliminate barriers in communication. What is not important when initiating a patient satisfaction survey? - What data measures are needed to care for patient. Which is not a purpose of any quality improvement program? - Blame someone for the mistake Which of the following is not a patient satisfaction survey? - CMS survey Communication is: - Exchanging information with the patient Whi...

A customer/member tries to use a coupon that is only good for fullpriced items to purchase an item that is on sale. She becomes confused when you explain that she can't use the coupon. What would you be most and least likely to do? Most: Apologize for the confusion and explain that the coupon only applies to full-priced items. Least:Find your supervisor and ask it he can approve the discount. Your shift's productivity is slow because one person is not pulling his share. The rest of the t...

4 keys Ans: Safety Courtesy Empathy Efficiency L.A.S.T Ans: Listen Apologize Solve Thank Effective listening and communication Ans: Active listening Empathy Rapport Influence Behavioral change Types of patrol Ans: Walking Stationary Mobile You are responsible for what you text, send, tweet, message and post Ans: Controlling access Patrolling access Following up on reports Ans: Patrol diligently Ans: Example of ethical behavior Duties of patrollin

A customer asks questions about shipping choices, but you do not know the answers. Which would you be most and least likely to do? - Answer- Most: Say you do not know about shipping choices and suggest that he look on the USPS. Least: Say you will have answers tomorrow and research the shipping choices after finishing your deliveries. A new employee is having trouble learning his job which forces you and others to work harder to meet production standards. Which would you be most and least l...

Arby's Training UPDATED Questions and CORRECT Answers What does BLAST stand for? - CORRECT ANSWER- Believe Listen Apologize Solve Thank BLAST = - CORRECT ANSWER- Believe Listen Apologize Solve Thank

Midterm Exam: NR569/ NR 569 (Latest 2023/ 2024 Update) Differential Diagnosis in Acute Care Practicum Exam Review| 100% Correct- Chamberlain The interviewing process - ANSWER -initiate, gather, exam, explanation + planning, close -clarify goals for interview (balance provider + pt goals) -establish rapport (foster relationship) then CC, -shared decision making -review clinical record before seeing pt Interviewing techniques - ANSWER ...

4 Steps to Great Customer Service Welcome, Ask & Fulfill, Go the Extra Mile, Thank & Invite Back 5 Steps to Great Service Recovery Listen, Apologize, Solve, Thank, Record Which do you follow when Federal and State Government have a law about the same situation? Always follow the stricter of the two What is the Giant Eagle Ethics Hotline?

Zaxby's Certification Exam – FOH Questions and Answers 100% Pass What is the proper procedure for greeting a guest at Zaxby’s? Smile, make eye contact, and offer a warm greeting such as, “Welcome to Zaxby’s! How can I help you today?” How should you respond if a guest has a complaint about their food? Listen attentively, apologize sincerely, and offer a solution such as replacing the meal or providing a discount, if necessary. What is the appropriate action when a gues...

You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What would you be most and least likely to do? - Most - Stop working on your task and help your coworker. Least - Explain to your coworker that you can help because you have to finish what you've working on to meet your shift goal. A customer member tries to use a coupon that is only good for full-priced items to purchase an item that ...