Servicenow cis itsm - Study guides, Class notes & Summaries

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on t...

Value of Incident Management 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident % of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle 1. Create...

SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 500 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!!

ITSM CIS PROCESS EXAM QUESTIONS AND ANSWERS 2024/2025 REVIEW / ITSM CIS REAL PROCESS 300 QUESTIONS WITH ALL 100% CORRECT ANSWERS (BRAND NEW!!) One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues T/F True What variable type should be used to allow uploading an attachment from a question in the catalogue item? URL HTML Attachment Reference Attachment What plugin needs to be enabled to add Knowledge Version [kb_version] to ...

SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 250 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!! Which field from the configuration item will automatically populate in the Assignment group field of an incident record? SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 250 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!! Which field from the configuration item will automatically pop...

SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 500 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!!

Incident Management 25% Problem Management 15% Change and Release Management 25% Knowledge Management 5% Request Fulfillment 25% Configuration Management Database 5%

ServiceNow CIS ITSM

ServiceNow CIS-ITSM Questions and Answers Already Passed Config Management - Ways to create CI Manually, Import external data, Use ITOM Discovery What are the baseline problems states? New Assess Root Cause Analysis Fix in Progress Resolved Closed Request Fulfillment Life-cycle (4) Submission, Approval, Fulfillment, Closure Change Life-cycle (4) Creation & Scope, Approval Implementation, Closure Incident lifecycle (4) Creation & Classification, Investigation & Diagnos...

ServiceNow CIS ITSM Exam Prep - Paris Questions With 100- Correct Answers