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SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 250 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!! Which field from the configuration item will automatically populate in the Assignment group field of a$17.99
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SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 250 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!! Which field from the configuration item will automatically populate in the Assignment group field of a
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Course
SERVICENOW CIS-ITSM
Institution
SERVICENOW CIS-ITSM
SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE
EXAM 250 QUESTIONS WITH DETAILED VERIFIED
ANSWERS AND RATIONALES (100% CORRECT) /A+
GRADE ASSURED/NEWEST!!
Which field from the configuration item will automatically populate in the Assignment group field of an
incident record?
SERVICENOW CIS-ITS...
SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE
EXAM 250 QUESTIONS WITH DETAILED VERIFIED
ANSWERS AND RATIONALES (100% CORRECT) /A+
GRADE ASSURED/NEWEST!!
Which field from the configuration item will automatically populate in the Assignment group field of an
incident record?
a) Managed by
b) Support group
c) Approval group
d) Change group - CORRECT ANSWER-b) Support group
Which of the following are defined for a given change model? (choose three)
a) Phase transitions
b) State model
c) State transition conditions
d) Phase model
e) State transitions - CORRECT ANSWER-b) State model
c) State transtition conditions
e) State transitions
When is a change task for post implemenation review created for an unauthorized change?
a) When the change request moves to close
b) When a change manager accepts the change
c) When the change request moves to a state of Review
d) When the change request moves to a state of assess - CORRECT ANSWER-c) when the change request
moves to a state of review
Which should be used to explore the entire hierarchy and table definitions of the configuration
management database classes?
a) reports
,b) CI Class Manager
c) application menus
d) dependency view - CORRECT ANSWER-b) CI Class Manager
Which of the following cannot be defined or set through a Catalog UI Policy?
a) setting a variable to mandatory
b) apply a requirement to all form views
c) setting a catalog category to visible
d) setting a variable to read-only - CORRECT ANSWER-c) setting a catalog category to visible
Which type of catalog item should be used to create an incident record from the portal?
a) incident template
b) request item
c) order guide
d) record producer - CORRECT ANSWER-d) record producer
Which incident management roles are activated by installing the ITSM Roles plugin (com.snc.itsm.roles)?
A customer requests that when the Service Desk agent clicks on the indormation icon for the Caller's
name, the quick view frame shows only the following fields:
User name, Manager name, Email address, employee ID
How would you modify the quick view frame?
a) update the sys_popup view for the user table
,b) update the sys_quick view for the caller table
c) update the sys_popup view for the caller table
d) update the sys_quick view for the user table - CORRECT ANSWER-a) update the sys_popup view for
the user table
Your customer has built a mature knowledge base, with articles targeted to internal audiences - which
are technical. Other articles are written for end users, with simple instruction. From the incident form,
the agents would be able to identify which articles are vissible to the callers. What feature would you
use, to satisfy this requirement?
a) Internal/External Highlighting
b) Search as User
c) Show User viewable
d) User only view - CORRECT ANSWER-b) Search as User
Your customer is using the baseline create incident catalog item and would like to add a few additional
input fields. How should you update the catalog item?
a) Edit in Catalog Item Designer
b) Edit in Item Designer
c) Edit in Catalog Builder
d) Edit in Form Designer - CORRECT ANSWER-c) Edit in Catalog Builder
Your customer is complaining that Service Desk users keepaccidentally assigning incidents to the
Network CAB instead of Network Support you have confirmed that:
The Network Support group record has two types: Incident and Change
The Network CAB group record has the group type: Change
What could you do on the incident form, for the Assignment group field to resolve this issue?
a) Add a UI action to hide the Network CAB group from the list
b) Add a UI action to provide an error message if the Network CAB group is selected
c) Add a dictionary override to specify the incident group reference qualifier
d) Modify the choice list to include only the appropriate group types - CORRECT ANSWER-c) Add a
dictionary override to specify the incident group reference qualifier
, Which agent workspace feature gives agents automatic search results that show possible solutions for
records they open?
a) Chat Bot
b) Related Search Results
c) Knowledge Bases
d) Intelligent Agent
c) Agent Assist - CORRECT ANSWER-e) Agent Assist
Which capability provides visibility to data joined between multiple tables?
When using inbound email actions, what hapens if an email is received which has no watermark or
reference number?
a) new incident created from the message
b) new interaction is created from the message
c) email is rejected and auto-reply sent to sender
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