Phone etiquette - Study guides, Class notes & Summaries

CNA Exam 1 Review Latest 2023 Graded A+ Define abuse - An act or failure to act that intentionally or recklessly causes harm to a resident (W13) - Purposely causing physical, mental, or emotional pain or injury to someone (H13) Examples of proper phone etiquette (W23) 1. Identify your name + facility's name 2. Be friendly + professional 3. Ask if they are willing to be put on hold before being transferred 4. Write down message & repeat back 5. Ask for proper spellings 6. Do not give o...

Medical Office Procedures - Final Exam Review Questions and Answers Rated A+ What is the primary responsibility of a medical office assistant when scheduling patient appointments? Ensuring appointments are scheduled efficiently and without conflicts to optimize the physician’s time and reduce patient wait times. Why is it essential to verify a patient's insurance information before their appointment? Verifying insurance helps ensure the patient's coverage is valid, prevents billing...

X100 Exam 1 study guide Questions & Answers 2023/2024 The learning styles - ANSWER--Visual: different formats, space, graphs, charts, diagrams, maps, interesting layouts and plans. -Aural: listening, discussing, talking, questioning, recalling -Read/Write: lists, notes, handouts, print, and text in all its formats and whether on screens or on paper. -Kinesthetic: senses, practical exercises, experiences, examples, case studies, trial and error. What is a learning style? - ANSWER-A lea...

Mortuary Administration (Exam 1) Questions With Solutions Notification of Death *"First Call" *98% by telephone *2% in person *Importance of telephone etiquette Answering Phone *Salutation should be -Name of funeral home "Wright Funeral Home, Tim Wright speaking, may I help you?" *Avoid using "good morning", "good afternoon", etc

What qualities should an MA posess? -Correct Answer Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. -Correct Answer Physician-Patient Relationship What are the rules that must be followed under the Physician-Patient Relationship? -Correct Answer The patient is expected to compensate the ph...

NAVTA QUESTIONS AND ANSWERS LATEST VERSION GRADED A+ The infectious disease caused by the roundworm is called: Toxocariasis What is the condition Visceral Larva Migrans caused by? Roundworms In general, prior to termination, what should an employee be provided with? A verbal, written, and final warning The Pulse Ox helps to measure Oxygen saturation levels and pulse rate This is a potentially deadly disease caused by the bacterium Yersinia pestis: Plague When using the phone ...

CMAA Exam Prep Questions and Answers Latest Updated 2024/2025 Graded A+ (100% Verified) What qualities should an MA posess? Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. Physician-Patient Relationship What are the rules that must be followed under the Physician-Patient Relationship? The p...

PTTC Terms with Complete Solutions PTTC Terms with Complete Solutions PTTC Terms with Complete Solutions A Physical Therapy Technician/Aide may perform some or all the following duties - ANSWER-Carrying out non-technical duties of physical therapy, Preparing treatment areas, Ordering devices and supplies The following are settings in which they work: - ANSWER-Schools, Clinics, General Private Practices, Acute Care Hospitals, Nursing Homes,Sub Acute Facilities and Rehabilitation C...

HCB 101 W1 Student Study Guide with correct Answers, With Complete Solution. What does ABCD stand for Assess Balance Communication Do/Debrief What are the 3 colors of risk Green; little chance of error Yellow; high chance of error Red; very high chance of error Blue; calm and collective What are the 2 names of where sick people are taken for care Sickbay/ Cockpit What year was the Loblolly Boys made an official rate? 1814 What were the two wars the Loblolly Boys served Quasi wa...

Every caller, whether emergency or non-emergency must be viewed as a ? Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ Protect and serve Citizens interpret some behaviors as what? Offensive 3 factors to communicating artfully Empathy, Flexibility, professionalism NCIC terrorist screening codes Handling code 1- arrest immediately, contact terrorist screening authorities immediatelyHandling code 2- may be detained for a reasonabl...