Cmaa Actual Exam And Practice Questions 200+ Questions And Correct Detailed Answers
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Course
CMAA,
Institution
CMAA,
What qualities should an MA posess? -Correct Answer Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circums...
Cmaa Actual Exam And Practice Questions 200+
Questions And Correct Detailed Answers
What qualities should an MA posess? -Correct Answer ✔Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess and treat the patient
with the same amount of knowledge, skill, and judgement as another physician under
the same circumstances. -Correct Answer ✔Physician-Patient Relationship
What are the rules that must be followed under the Physician-Patient Relationship? -
Correct Answer ✔The patient is expected to compensate the physician for all services
provided.
The patient is expected to adhere to any directions or guidance provided by the
physician.
If the physician terminates the contract, the patient must be provided with advance
notice of these intentions as well as given enough time to seek the services of another
physician.
This is apparent through the action of seeking the services of a physician. -Correct
Answer ✔Implied Consent
A form that states the patient's understanding of the prescribed treatment as well as its
accompanying risks; usually signed prior to operations or procedures to be conducted. -
Correct Answer ✔Informed Consent
This states that a volunteer is not held liable for any civil damages that may occur as a
result of their efforts to provide emergency care. -Correct Answer ✔Good Samaritan Act
This document was developed to ensure the fairness and effectiveness of the
healthcare system, as well as encourage people to take an interest in the improvement
of their health. -Correct Answer ✔Patient's Bill of Rights
The discontinuation of medical care without proper notification. -Correct Answer
✔Abandonment
The usage of an impartial third party for the hearing and determination of a dispute. -
Correct Answer ✔Arbitration
The unlawful use of force or violence; physical contact of a person without his
permission. -Correct Answer ✔Battery
CMAA EXAM ACTUAL EXAM AND PRACTICE
,CMAA EXAM ACTUAL EXAM AND PRACTICE
The failure to provide the necessary care that is required for a person's situation. -
Correct Answer ✔Negligence
Laws enacted by the legislative branch of a government. -Correct Answer ✔Statutes
What are the guidelines for proper phone etiquette? -Correct Answer ✔Answer the
telephone promptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm and composed.
What is verbal communication? -Correct Answer ✔The use of the language or the
actual words spoken.
What are some of the key components of verbal communication? -Correct Answer
✔Sound
Words
Speaking
Language
This is the use of eye contact, body language, facial expression, or symbolic
expressions to communicate a message. -Correct Answer ✔Nonverbal Communication
This rule establishes regulations for the use and disclosure of protected health
information and mandates that all patients be provided a copy of privacy policies when
treated in a doctor's office or when admitted to any health care facility. -Correct Answer
✔HIPAA Patient Privacy Rule
How do you create a comfortable environment? -Correct Answer ✔Refrain from making
jokes or negative remarks that demean the abilities, skills, or aspects of co-workers.
Be patient and respectful when speaking with a caller that does not speak English
clearly.
What are the characteristics when selecting an appointment book? -Correct Answer
✔Its size in consideration of the amount of desk space available.
Its ability to accomodate the number of appointments made.
Comfort for writing.
Adequate space for all details necessary.
What is a matrix? -Correct Answer ✔The advance preparation to enable the MA to
schedule patients both accurately and efficiently.
CMAA EXAM ACTUAL EXAM AND PRACTICE
, CMAA EXAM ACTUAL EXAM AND PRACTICE
What information should be marked before scheduling patients? -Correct Answer
✔Times the physician is not available to see patients.
Hospital rounds, meetings.
Physician's days off, holidays, lunch/dinner breaks etc.
A certain number of patients are scheduled to arrive at the same time and the patients
are seen in the order in which they arrive. -Correct Answer ✔Wave Scheduling
Small groups of patients are scheduled at intervals throughout the hour. -Correct
Answer ✔Modified Wave Scheduling
Scheduling two patients to see the physician at the same time. -Correct Answer
✔Double Booking
What should be done when scheduling a new patient? -Correct Answer ✔Obtain and
verify general information.
Gather appropriate information regarding a patient referral.
Determine the patient's chief complaint.
Make the patient aware of the various dates and times they are available to come in.
Enter the appropriate time for the appointment.
Determine the proper financial arrangments for the patient's appointment.
Provide directions as needed.
Verify information.
What should be done when scheduling established patients? -Correct Answer ✔Gather
the appropriate information in order to properly identify the patient.
Ask the reason for the patient's request for an appointment.
Determine which member of the practice they would like to see, if necessary.
Provide the patient with two options for the date and time they will be able to come in.
Enter the appropriate time for the appointment.
Verify information.
Provide patient with appointment card if necessary.
Immediate or urgent care for patients who need immediate assistance for recently-
developed diagnoses. -Correct Answer ✔Acute Care
A health professional who can diagnose and treat under the supervision of a physician.
-Correct Answer ✔Physician's Assistance (PA)
The physician who has overall responsibility for a hospitalized patient. -Correct Answer
✔Attending Physician
A physician who provides direct care to patients admitted to a hospital. -Correct Answer
✔Hospitalist
CMAA EXAM ACTUAL EXAM AND PRACTICE
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