Itil v3 - Study guides, Class notes & Summaries

ITIL V3 Exam Preparation Questions And Answers

A set of recommendations was developed by UK Government's __________ in the 1980's. - Answer Central Computer and Telecommunications Agency (CCTA) - 1989-96 (ITIL v1) - 2006 (ITIL v2) - 2007 (ITIL v3 aka ITIL 2007 Edition) - 2011 (ITIL v3 aka ITIL 2011 Edition) - 2019 (ITIL v4) - Answer Versions of ITIL - Foundation - Practitioner - Intermediate - Expert - Master - Answer Certification levels within the ITIL v3 scheme - Foundation - Managing Professional - Strategic...

ITIL v3 Practice Questions with correct answers

ITIL Foundations v3 Sample Exam 1 Questions and Answers & notes summaries What types of changes are NOT usually included within the scope of change management? a) Changes to a minaframe computer b) Changes to business strategy c) Changes to a service level agreement (SLA)

Which of these statements represents an objective of service level management? - ANSWER Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - ANSWER The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - ANSWER Service Knowledge Management System Only one person may be __________ for an activity. - ANSWER accountable The primary a...

Business of IT - Applications - C846 - Pre Assessment Questions And Answers Exam 2024. Which of these statements represents an objective of service level management? - correct answer Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - correct answer The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - correct answer Service Knowledge M...

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categor...

ITIL 4 Foundation questions and answers graded A+ already passed 2023Organizations that provide IT services use ITIL v3 and 4 concepts and practices to achieve what? key outcomes How do ITIL key principles, terminology, and models benefit so many organizations today? by being embedded in IT management tools Sandy is planning to provide ITIL training for her employees. How can ITIL compliance be used to benefit her organization? by providing employees a ready-made model to suppor...

Business of IT -- Applications -- C846, Test bank. Top Exam Questions and and answers, graded A+ ITIL 4 updates established _______________________________________ practices in the context of customer experience, value streams, and digital transformation. They also incorporate new methodologies, such as Lean, Agile, and DevOps - -IT service management (ITSM) ITIL (Information Technology Infrastructure Library) - -is a service management framework that offers a good-practice guidance appl...

Service Now Certified System Administrator(CSA) Exam : CSA Title : ServiceNow Certified System Administrator Vendor : ServiceNow Version : V12.75 Service Now Certified System Administrator(CSA) NO.1 Which would NOT appear in the History section of the Application Navigator? A. Records B. UI Pages C. Lists D. Forms Answer: B NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? A. Maintain Categor...