Itil 4 foundation - Study guides, Class notes & Summaries

ITIL 4 Foundations Exam Questions & Answers 2024/2025 PESTLE (list) - ANSWERSPolitical Economic Social Technological Legal Environmental 4 dimensions of service management - ANSWERSorganizations & people information & technology partners & suppliers value streams & processes components of the service value system - ANSWERSinputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement outpu...

ITIL 4 Foundation Sample Paper 2 UPDATED ACTUAL Exam Questions and CORRECT Answers 1) What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - CORRECT ANSWER- A. Correct. "...

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ITIL - Answer- Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - Answer- ITIL ITIL Service Value System - Answer- ITIL SVS ITIL SVS - Answer- Describes how the components and activities of an organization interact to create value through IT-enabled services - ITIL Service Value Chain - ITIL Practices - ITIL Guiding...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 governance - ANSWERSthe means by which an organization is directed and controlled service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services value - ANSWERSthe perceived benefits, usefulness, and importance of something Who determines the perceived value? - ANSWERSthe RECIPIENT value is objective - ANSWERSFalse organization - ANSWERSa person or a gro...

ITIL 4 Foundation 001 - Introduction to IT Service Management Exam Q&As

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