WGU C720
Western Governors University
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C720-WGU Exam Review Questions and answers, 100% Accurate. VERIFIED. (LATEST UPDATE 2024/2025)
- Exam (elaborations) • 14 pages • 2023
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C720-WGU Exam Review Questions and 
answers, 100% Accurate. VERIFIED. 
Why would the company use this check sheet? - -To develop a Pareto chart identifying the root 
causes of engine defects 
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - - 
Durability 
A quality improvement team is trying to illustrate to upper management how a process is varying over 
time as measurements are collected. 
Which two statistical process control (SPC) tools shou...
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C720 WGU All Competencies, Questions and answers, 100% Accurate. VERIFIED. (LATEST UPDATE 2024/2025)
- Exam (elaborations) • 25 pages • 2023
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C720 WGU All Competencies, Questions 
and answers, 100% Accurate. VERIFIED. 
________ and ________ crucial and relate to both the design of goods and services. - Product & 
process design 
Tangible Goods - Merchandise you can put your hands on. Physical objects. 
Intangible Good - Good that does not have a physical nature - can be digital goods (apps, 
downloadable music) or virtual (bit-coin) 
Knowledge, education, software, consulting, media, information and data, etc. 
Product Design - the...
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Operations and Supply Chain Management - C720 – WGU. Questions and answers, 100% Accurate. VERIFIED. (LATEST UPDATE 2024/2025)
- Exam (elaborations) • 8 pages • 2023
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Operations and Supply Chain 
Management - C720 – WGU. Questions 
and answers, 100% Accurate. VERIFIED. 
A quality improvement team is trying to illustrate to upper management how a process is varying over 
time as measurements are collected. Which two statistical process control (SPC) tools should the team 
use? - -Cause-and-effect diagrams 
Scatter diagrams 
Histograms 
Run charts 
Check sheets 
Pareto charts 
Control charts 
Answer: 
Run charts 
Control charts 
Which aspect of quality is...
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C720 PA WGU, Exam Questions and answers, 100% Accurate. VERIFIED. (LATEST UPDATE 2024/2025)
- Exam (elaborations) • 27 pages • 2023
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C720 PA WGU, Exam Questions and 
answers, 100% Accurate. VERIFIED. 
A company that produces motors uses the following check sheet: 
Why would the company use this check sheet? 
To create a control chart to measure the engine assembly process 
To create a flow chart of the engine assembly process 
To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram 
To develop a Pareto chart identifying the root causes of engine defects - -To develop a Pareto chart 
identifying the ro...
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C720 - Operations and Supply Chain Management – WGU, Questions and answers. VERIFIED. (LATEST UPDATE 2024/2025)
- Exam (elaborations) • 9 pages • 2023
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C720 - Operations and Supply Chain 
Management – WGU, Questions and 
answers. VERIFIED. 
Statistical process control - -The use of statistical methods to determine when a process that 
produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) 
W. Edwards Deming - -Which quality management expert had a 14 point quality plan? (25) 
W. Edwards Deming - -Which quality management expert felt that the "system" caused defects, not 
employees? (25) 
W. E...
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WGU C720 Philosophers of Quality Management, Questions and answers. VERIFIED. (2024/25 exam UPDATES. APPROVED)
- Exam (elaborations) • 2 pages • 2023
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WGU C720 Philosophers of Quality 
Management, Questions and answers. 
VERIFIED. 
Who used the phrase "do it right the first time?" - -Crosby 
Whose focus was on the customer's perception of quality? - -Juran 
Who used Robust Design and Parabolic Quality Loss Function? - -Taguchi 
Who wrote a book in 1979 called "Quality is Free" and concept of zero defects as a measurable object? - 
-Crosby 
Who thought quality must be built on three elements: quality planning, quality control, and ...
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C720 WGU, Questions and answers, 100% Accurate. Graded A+ .(2024/25 exam UPDATES. APPROVED)
- Exam (elaborations) • 11 pages • 2023
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C720 WGU, Questions and answers, 
100% Accurate. Graded A+ 
An organization uses the Voice of the Customer to collect information about what customers want, 
what they like, and what they do not like. Which two tools should be used once the VOC is complete? 
Choose 2 answers 
Team problem-solving and Quality function deployment 
A paper manufacturing company dealing in paper products experiences quality issues due to poor 
performance and equipment malfunction. Which of the following qual...
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WGU C720 - Process Design, Questions and answers, 100% Accurate. VERIFIED.
- Exam (elaborations) • 5 pages • 2023
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WGU C720 - Process Design, Questions 
and answers, 100% Accurate. VERIFIED. 
 
 
What is Capacity? - -This is a measure of an organization's ability to sustainably provide customers 
with the demanded services or goods in the amount requested and in a timely manner, given the current 
resources (an organization's maximum sustainable rate of production) 
 
What is Capacity Planning? - -This is an activity that is needed to support customer demand and 
maintain production capacity as th...
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OA WGU 720 questions and answers, ( Accurate) VERIFIED. (2024/25 exam UPDATES. APPROVED)
- Exam (elaborations) • 15 pages • 2023
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OA WGU 720 questions and answers, ( 
Accurate) VERIFIED. 
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. 
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the 
length of the rulers? - -Conformance 
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - 
Durability 
Which quality management philosophy assigns cost to quality, defines quality by how well a ...
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