Colby Community College
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Course material and assignments for BU222 Customer Service.
This document is a summary of the class including notes from each week and most of the assignments for the course.
Nurse Tara is admitting Ms. Simpson. Which of the following is the priority action for 
Tara to take? 
 Option 3: Assess respiratory status 
o Rational: The priority action the nurse should take when using the ABC 
approach to the client is to assess respiratory status of a client who is 
experiencing SOB and tachypnea. 
2. Nurse Tart is assessing Ms. Simpson. Which of the following assessment scales is an 
appropriate tool for Tara to use? 
 Option 1: Hamilton- A 
o Rational: the nurse sh...