Q&A.s

What is a Transform Map in ServiceNow? A map to determine relationships between fields displaying an Import Set to fields in an existing table What application is available to all users? Self-Service How do you change the sort sequence of fields or tasks? Modify the order field Tables and Fields can be viewed and manipulated where? Record List Form Tables and Columns Where do you change the Smart Filter Condition Builder? Click arrow next to breadcrumb in list How do you display the slu...

Application Platform-as-a-Service (PaaS) The ServiceNow Platform operates on this type of model: cloud-based computing model which provides the infrastructure needed to develop, run, and manage applications IT, employee, and customer Now Platform digitizes _________________ workflows web-based UI build on top of a flexible table schema (single system record and common data model) Now Platform architecture service availability, backups, and security Now Platform architecture aids with... p...

What is the SNOW Infrastructure? Built on RELATIONAL DB containing data which can be accessed through Now Platform UI What does the ServiceNow infrastructure consist of? *Tables: data structure/database component; contain records *Records: rows in table. Is data stored in table; contain fields *Fields: Individual piece of data in record; correspond to column in table Lists & Forms provide friendly UI for managing tables, records, and fields. System Dictionary Contains definition for each ...

What does the ServiceNow infrastructure consist of? tables, records, and fields. Which 3 modules can access tables in the System Definition application? Dictionary, Tables & Columns, and Tables What is a dictionary (System Definition)? defines every table and field in the system. Table records are identified as a Collection type. What are Tables & Columns (System Definition)? lists existing tables in the database. Selecting a table name will display its contents. What are Tables (System D...

Which feature helps you in testing what another user sees in the instance without logging in with the user credentials? Impersonate How to capture workflow in update sets? Publish UI Policy runs on Client Side What is SLM Service Level Management In Knowledge Base, articles are grouped by Categories Where is data stored Tables Default update set can be set to Completed Yes but other default update set will be created What is the significance of Order field on Catalog Item variables? It e...

Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition task_sla What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP HTTP, CSV, EXCEL, JDBC, SFTP All workflows absolutely must have a beginning and an end. Options are : True / False True What does the banner frame contain? Options are : Logo and global navigation control Task [task] and configuration item Self-serv...

What information does the System Dictionary (also called the Data Dictionary) contain? describe database strcuture, make fields mandatory, make fields unique How to set UI Policy for all views? Global Which of the following is a list of what the Service Catalog contains Record Producers, Order Guides, and Catalog Items Which one of the following modules can be used to view field settings for a table? Tables & Columns An Access Control is a feature of what type of security methodology? Con...

What are the different interfaces for accessing a ServiceNow Instance? -Now Platform User Interface -Service Portal -ServiceNow Mobile Classic -ServiceNow Agent What are the tree components of the Now Platform User Interface? -Banner Frame -Application Navigator -Content Frame What is a collection of users who share a common purpose? Group Where can you locate product documentation? What is a collection of permissions used to grant access to different parts of the platform? Role What...

(T/F) ACL evaluates condition/script and roles True If prefix of incident needs to be changed, where should you refer? Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existing records D) All of the above B) Sends an email notificaiton _________ Is an Elevated Privileges. Session As an end user, which modules of service catalog do you see? A) My requests B) Requested Items C) My approvals ...

Form context menu > Configure > Form Design Form Design Form context menu > Configure > Form layout Form Layout Form Context Menu > Configure > Related Lists Related Lists System Policy > Rules > Assignment Assignment Rules System Policy > Rules > Assignment Lookup Rules Assignment Lookup Rules Service Desk > My Work Tasks assigned to current user Service Desk > My Groups Work tasks assigned to current user group, but not assigned to an individual Self...