Itil 4 practices - Study guides, Class notes & Summaries

Business of IT - Applications - C846 (ITIL Foundation) Advanced Study Guide 2024. Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service ma...

ITIL 4 C846 WGU - Most important practices (19 questions)Most important practices - correct answer Continual Improvement - General Mgmt Practice Change Enablement - Service Mgmt Practice Incident Management - Service Mgmt Practice Problem Management - Service Mgmt Practice Service Desk - Service Mgmt Practice Service Level Management - Service Mgmt Practice Service Request Management - Service Mgmt Practice Practice - correct answer A set of organizational resources designed for perform...

PESTLE (list) - Answer Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output:

WGU C846 - ITIL 4 Foundation Sample Paper.*What is the effect of increased automation on the 'service desk' practice?* A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - correct answer A. Correct. Greater ability to focus on customer experienc...

ITIL 4 C846 WGU - Most important practices (19 questions) With Complete Answers 2024.Most important practices - correct answer Continual Improvement - General Mgmt Practice Change Enablement - Service Mgmt Practice Incident Management - Service Mgmt Practice Problem Management - Service Mgmt Practice Service Desk - Service Mgmt Practice Service Level Management - Service Mgmt Practice Service Request Management - Service Mgmt Practice Practice - correct answer A set of organizational re...

ITIL 4 Foundation 001 Introduction to IT Service Management 24 Questions with Verified Answers What is ITIL? - CORRECT ANSWER Information Technology Infrastructure Library (ITIL) - is a set of best practices and guidance in IT Service Service (ITIL v4 definition) - CORRECT ANSWER The means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks. Customers (definition) - CORRECT ANSWER Person who...

GRC Exam Questions And Answers (Verified And Updated) GRC - answerstrategy for managing an organization's overall Governance, enterprise Risk management and Compliance with regulations. -Structured approach to aligning IT with business objectives, while effectively managing risk and meeting compliance requirements Benefits of a well-planned GRC Strategy - answer1) improved decision-making 2) more optimal IT investments 3) Elimination of Silos 4) Reduced Fragmentation among divisions an...

ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - ANSWERSUtility Which is the purpose of the 'monitoring and event management' practice? - ANSWERSTo systematically observe services and service components, and record and report selected changes of...

ITIL 4 Exam Questions And Answers 100% Pass 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - answerA. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A...

IBM Cybersecurity Analyst Professional Certificate Assessment Exam 70 Questions and Correct Answers/Newest Version 1. Question 1 Select the answer the fills in the blanks in the correct order. A weakness in a system is a/an . The potential danger associated with this is a/an that becomes a/an when attacked by a bad actor. 1 / 1 point threat, exposure, risk threat actor, vulnerability, exposure risk, exploit, threat vulnerability, threat, exploit 2. Question 2 Putting l...