Itil exam - Study guides, Class notes & Summaries
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WGU C846 ITIL Exam With 100% Correct Answers 2023
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WGU C846 ITIL Exam With 100% Correct Answers 2023 
ITIL 
Information Technology Infrastructure Library 
 
 
 
5 Phases of ITIL Life cycle 
Service Strategy 
Service Design 
Service Transition 
Service Organization 
CSI (Continual Service Improvement) 
 
 
 
4 FUnctions 
Service Desk, Technical Management, Application Management, IT Operations Management (includes operations control and facilities management) 
 
 
 
Service Strategy Objective 
To transform Service Management into a strategic asse...
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BUNDLE - ITIL EXAMS
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BUNDLE - ITIL EXAMS
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WGU D336 EXAM BUSINESS OF IT – APPLICATIONS LATEST 2024 FINAL ASSESSMENT EXAM TESTBANK (ITIL FOUNDATION) GRADED A+ COMPLETE 700 QUESTIONS FULLY SOLVED
- Exam (elaborations) • 441 pages • 2024
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WGU D336 EXAM BUSINESS OF IT – APPLICATIONS LATEST 2024 FINAL ASSESSMENT EXAM TESTBANK (ITIL FOUNDATION) GRADED A+ COMPLETE 700 QUESTIONS FULLY SOLVED
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ITIL AXELOS EXAM STUDY MATERIALS QUESTION AND ANSWERS (VERIFIED ANSWERS)
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ITIL AXELOS EXAM STUDY MATERIALS QUESTION AND 
ANSWERS (VERIFIED ANSWERS)
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ITIL 4 Foundation Final Exam Questions and Verified Answers | Latest Update | Graded A+
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ITIL 4 Foundation Final Exam Questions and Verified Answers | Latest Update | Graded A+ 
 
ITIL 4 Foundation Final Exam Questions and Verified Answers | Latest Update | Graded A+ 
 
ITIL 4 Foundation Final Exam Questions and Verified Answers | Latest Update | Graded A+
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ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS
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ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only ...
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ITIL 4 EXAM EXAM STUDY MATERIALS QUESTION AND ANSWERS (VERIFIED ANSWERS) 2024
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ITIL 4 EXAM EXAM STUDY MATERIALS QUESTION AND 
ANSWERS (VERIFIED ANSWERS) 2024
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WGU C846 ITIL 4 Final Exam Question Guide 2024.
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WGU C846 ITIL 4 Final Exam Question Guide 2024. 
Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. 
 
Value - correct answer The perceived benefits, usefulness, or importance of something. 
 
Customer - correct answer Defines the requirements for services. 
 
User - correct answer A person who uses the service. 
 
Sponsor - correct answer Authorizes budgets for services. 
 
Supplier - correct answer Exte...
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ITIL 4 Foundations Exam Questions & Answers 2024/2025
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ITIL 4 Foundations Exam Questions & Answers 2024/2025 
 
 
PESTLE (list) - ANSWERSPolitical 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - ANSWERSorganizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
components of the service value system - ANSWERSinputs: 
-opportunity 
-demand 
 
components: 
-7 guiding principles 
-governance 
-service value chain 
-34 ITIL practices 
-continual improvement 
 
outpu...
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WGU D336 BUSINESS OF IT – APPLICATIONS LATEST FINAL ASSESSMENT EXAM 2024 (ITIL FOUNDATION) ACTUAL EXAM WITH 400+ QUESTIONS AND CORRECT DETAILED ANSWERS /A+ GRADE
- Exam (elaborations) • 184 pages • 2024
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WGU D336 BUSINESS OF IT – APPLICATIONS LATEST FINAL ASSESSMENT EXAM 2024 (ITIL FOUNDATION) 
ACTUAL EXAM WITH 400+ QUESTIONS AND CORRECT DETAILED ANSWERS 
/A+ GRADE
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