Exam (elaborations)
ITIL AXELOS EXAM STUDY MATERIALS QUESTION AND ANSWERS (VERIFIED ANSWERS)
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ITIL AXELOS EXAM STUDY MATERIALS QUESTION AND ANSWERS (VERIFIED ANSWERS)
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ESTUDYITIL AXELOS EXAM STUDY MATERIALS QUESTION AND
ANSWERS (VERIFIED ANSWERS)
1. **What is Service Management?**
- A) A process to monitor customer behavior
- B) Specialized organizational capabilities for providing value through services
- C) A technique for managing employee performance
- D) The management of company assets
**Answer: B) Specialized organizational capabilities for providing value through services**
2. **What does Value refer to?**
- A) The price of a service
- B) The perceived benefits and importance of something
- C) The cost of production
- D) The quantity of services provided
**Answer: B) The perceived benefits and importance of something**
3. **Who is a User?**
- A) A person who provides services
- B) A person who uses services
- C) A person who manages service quality
- D) A person who designs services
,ESTUDY
**Answer: B) A person who uses services**
4. **What is a Service Provider?**
- A) A person who uses a service
- B) A company or organization that offers a service
- C) A company that makes software
- D) A consultant who advises on services
**Answer: B) A company or organization that offers a service**
5. **What are Acceptance Criteria?**
- A) Requirements for service performance
- B) A list of minimum requirements for a service to be acceptable
- C) Guidelines for pricing a service
- D) Standards for employee behavior
**Answer: B) A list of minimum requirements for a service to be acceptable**
6. **What does Agile mean?**
- A) A specific tool for project management
- B) A set of frameworks for collaborative and incremental work
- C) A type of software for managing services
- D) A method for calculating service costs
**Answer: B) A set of frameworks for collaborative and incremental work**
,ESTUDY
7. **What is the Architecture Management Process?**
- A) Managing software updates
- B) Understanding and managing organizational elements and their relationships
- C) Designing IT infrastructure
- D) Overseeing financial resources
**Answer: B) Understanding and managing organizational elements and their relationships**
8. **What is an Asset Register?**
- A) A list of employees
- B) A database of assets with key attributes like ownership and value
- C) A record of service transactions
- D) A schedule of upcoming service changes
**Answer: B) A database of assets with key attributes like ownership and value**
9. **What does Availability mean?**
- A) The total number of services offered
- B) The ability of a service to perform as agreed when required
- C) The cost of maintaining a service
- D) The number of users accessing the service
**Answer: B) The ability of a service to perform as agreed when required**
, ESTUDY
10. **What is the Availability Management Practice?**
- A) Ensuring services meet agreed availability levels
- B) Monitoring service user feedback
- C) Managing service costs
- D) Designing new services
**Answer: A) Ensuring services meet agreed availability levels**
11. **What is a Baseline?**
- A) A financial budget for services
- B) A starting point to assess progress or change
- C) A list of service delivery dates
- D) A report on user satisfaction
**Answer: B) A starting point to assess progress or change**
12. **What is Best Practice?**
- A) A method that has not yet been tested
- B) A way of working proven successful by many organizations
- C) A new trend in service management
- D) An approach specific to one organization
**Answer: B) A way of working proven successful by many organizations**
13. **What is Big Data?**
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