Chick fil - Study guides, Class notes & Summaries

What is post sales customer service? (2 types) correct answers 1) Customer service = focused on enhancing level of customer satisfaction 2) After sale support = focused on building an on-going relationship with the customer - much cheaper to work to keep current customer then having to get a new one T/F: The responsibilities of supply chain managers end when product is delivered to or taken home by the customer? correct answers False Who provides good customer service? Who provides ...

Chick-fil-A Certified Trainer Knowledge Test 2023 new solution

COB 487 Final PASSED Exam Questions and CORRECT Answers Reeve's Strategy Palette - CORRECT ANSWER- Classical, Shaping, Adaptive, Visionary, Renewal classical - CORRECT ANSWER- Chick Fil A is in the_______ section of Reeve's Strategy Palette because it is in a mature market that is made up of very strong brands that is predictable but not malleable. CFA's strategy should be to analyze, plan, and execute.

how is a team member apron related to food safety? - Answer *team member should avoid touching apron while working with food *team member should not let soiled apron touch clean dishes *cooked/ready-to-eat food should not come in contact with soiled apron *a loose apron could come in contact with food, and this should be avoided which of the following statements can correctly be made about team member fingernails? - Answer *fingernails must not extend beyond fingertips *false finger...

What is your #1 Priority when you are on the shift? - ANS - The guests Name our 12 values - ANS - 1. attitude 2. coachability 3. grit 4. follow-through 5. humility 6. initiative 7. integrity 8. kindness 9. poise 10. professionalism 11. team work 12. work ethic

how is a team member apron related to food safety? Correct Answer *team member should avoid touching apron while working with food *team member should not let soiled apron touch clean dishes *cooked/ready-to-eat food should not come in contact with soiled apron *a loose apron could come in contact with food, and this should be avoided which of the following statements can correctly be made about team member fingernails? Correct Answer *fingernails must not extend beyond fingertips *false ...

Chick Fil A Team Trainer Test Questions and Answers |100% Pass Why do we say pleasure? - Answer-Service minded attitude Three types of people we always seat - Answer-Anyone with kids, the elderly, and the disabled Explain the three characteristics of a raving fan - Answer-Pays full price, recommends, comes often What is our raving fan strategy? - Answer-Operational excellence, second mile service, and emotional connection What five categories make up our operational excellence score? - An...

MAR 3023 FINAL EXAM 1 QUESTIONS & ANSWERS 2024/2025 What is marketing? - ANSWERSProduct development to satisfy unmet consumer needs Great Marketing (3 things) - ANSWERS1. Develop products that people want or need 2. Price them at a level that maximizes profits 3. Distribute them to where consumers are Marketing Defininition - ANSWERSThe process by which companies determine what products or services may be of interest to customers and the strategy to use in sales, communications and ...

Chick-fil-A Certified Trainer Knowledge Test 2023 -2024