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Chick Fil A Team Trainer Test Questions and Answers |100% Pass

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Chick Fil A Team Trainer Test Questions and Answers |100% Pass Why do we say pleasure? - Answer-Service minded attitude Three types of people we always seat - Answer-Anyone with kids, the elderly, and the disabled Explain the three characteristics of a raving fan - Answer-Pays full price, recom...

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  • October 2, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Chick Fil
  • Chick Fil
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EmillyCharlotte
EMILLYCHARLOTTE 2024/2025 ACADEMIC YAER ©2024 EMILLYCHARLOTTE. ALL RIGHTS RESERVED
FIRST PUBLISH SEPTEMBER 2024




Chick Fil A Team Trainer Test Questions
and Answers |100% Pass

Why do we say pleasure? - Answer✔✔-Service minded attitude


Three types of people we always seat - Answer✔✔-Anyone with kids, the elderly, and the disabled


Explain the three characteristics of a raving fan - Answer✔✔-Pays full price, recommends, comes often


What is our raving fan strategy? - Answer✔✔-Operational excellence, second mile service, and

emotional connection


What five categories make up our operational excellence score? - Answer✔✔-Order accuracy,

cleanliness, taste, speed of service, and courteousness and attentiveness.


Explain the core 4 - Answer✔✔-Create eye contact


Share a smile


Speak enthusiastically


Stay connected


List the three require service behaviors - Answer✔✔-Deliver trays


Table touch ins


Carry large orders


The core 4 plus the required service behaviors= - Answer✔✔-Recipe for service

Page 1/6

, EMILLYCHARLOTTE 2024/2025 ACADEMIC YAER ©2024 EMILLYCHARLOTTE. ALL RIGHTS RESERVED
FIRST PUBLISH SEPTEMBER 2024


What is a table touch in and how often should you do them? - Answer✔✔-Every 10-15 minutes you

should go out and check on the guests.


Instead of no problem, ok, you're welcome, alright etc. what should you say? - Answer✔✔-My pleasure


Instead of saying "is that all" what should you say? - Answer✔✔-Does that complete your order; may I

get anything else for you?


Instead of saying "can I take your trash" what should you say? - Answer✔✔-May I take your tray for you?


Instead of saying "want a refill" what should you say? - Answer✔✔-Can I refreshen your beverage?


Instead of saying "I don't know" what should you say? - Answer✔✔-Let me find out for you


Instead of saying "sorry, I'm sorry, my bad" what should you say? - Answer✔✔-I apologize


Instead of "drink" what should you say? - Answer✔✔-Beverage


Instead of saying " for here or to go" what should you say? - Answer✔✔-Dining in or Carrying out?


Who is the founder of Chick Fil A? - Answer✔✔-S. Truett Cathy


What is the mission statement of the Hanover Chick Fil A? The vision? - Answer✔✔-To positively impact

each guest we serve everyday. Excellence everyday.


How long are fries good in the chute? - Answer✔✔-2 minutes


How long are fries good in the well? - Answer✔✔-5 minutes


How long are hash browns good in the chute? - Answer✔✔-2 minutes


How long are hash browns good in the well? - Answer✔✔-10 minutes

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