Passive customer feedback - Study guides, Class notes & Summaries

Developing the SSI Network benefits dive centers by: A. increasing communication between dive centers and resorts B. only increasing the flow of new divers to resorts C. decreasing communication between dive centers and resorts D. only increasing the flow of new divers to centers - A. increasing communication between dive centers and resorts An SSI Professional must to maintain active status. A. complete the online renewal B. all answers are correct C. affiliate with an active st...

Certified Healthcare Access Associate (CHAA) Study Guide Questions And Answers What act requires language barriers to be identified and accommodated? - ANS American with Disabilities Act (ADA) under Title III What does AIDET stand for? - ANS Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback - ANS Active and Passive What is active customer feedback? - ANS The provider requests information from the patient What is passive feed...

CHAA Certified Healthcare Access Associate NAHAM The National Association of Healthcare Access Management AIDET Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback Is the formal and informal process of obtaining and responding to patient compliments and concerns. Ex. Reviewing letters from patient...

What act requires language barriers to be identified and accommodated? - American with Disabilities Act (ADA) under Title III What does AIDET stand for? - Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback - Active and Passive What is active customer feedback? - The provider requests information from the patient What is passive feedback? - The process of responding to patient complaints and concerns Uses for positive and negative survey results...

(1) What stages do groups pass through? 1. Idea generation, implementation and termination. 2. Introduction, high productivity and decline. 3. Initiation, evolution, maturation and decline. 4. Forming, storming, norming, performing and adjourning. (2) How would you describe a work group? 1. A group whose individual efforts result in a performance that is greater than the sum of the individual inputs. 2. A group that primarily interacts to share information and to make decision...

CHAA - ANSWERCertified Healthcare Access Associate NAHAM - ANSWERThe National Association of Healthcare Access Management AIDET - ANSWERAcknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWERoccurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - ANSWERIs the formal and informal process of obtaining and responding to patient compliments an...

AIDET - Correct Answer acknowledge, introduce, duration, explanation, thank you Active Customer Feedback - Correct Answer When the provider requests information from the patient Passive Customer Feedback - Correct Answer The formal and informal process of obtaining and responding to patient compliments and concerns Positive Feedback - Correct Answer is the opportunity to practice positive employee engaement Negative Feeback - Correct Answer is an opportunity to apply improvement...

CHAA correct answer: Certified Healthcare Access Associate NAHAM correct answer: The National Association of Healthcare Access Management AIDET correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback correct answer: occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback correct answer: Is the formal and informal process of obtai...

What act requires language barriers to be identified and accommodated? - American with Disabilities Act (ADA) under Title III What does AIDET stand for? - Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback - Active and Passive What is active customer feedback? - The provider requests information from the patient What is passive feedback? - The process of responding to patient complaints and concerns Uses for positive and negative survey results...

What act requires language barriers to be identified and accommodated? - American with Disabilities Act (ADA) under Title III What does AIDET stand for? - Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback - Active and Passive What is active customer feedback? - The provider requests information from the patient What is passive feedback? - The process of responding to patient complaints and concerns Uses for positive and negative survey results...