2024 CHAA EXAM BUNDLE WITH COMPLETE SOLUTIONS.

Under the Title III of the Americans with Disabilities Act, hospitals are require to: a. provide info for restroom locations b. provide patients and families all docs for admissions c. provide resources to eliminate barriers in communication d. ensure all patients are accommodated for admission....

Internal and external - Patient access service's customers are_____________________. External Customers - is Vital to ensure a positive healthcare experience for patients. Demonstrating compassion - is as significant (important) as competence in assuring that a clean & accurate claim is generate...

Attitude and behavior - Customer service impressions are formed by the staff's what? Customers - Patients, family members, visitors, physicians, other staff members, vendors, and insurance companies are all considered to be? Compassion - Demonstrating ________ is equally important as assuring a ...

What act requires language barriers to be identified and accommodated? - American with Disabilities Act (ADA) under Title III What does AIDET stand for? - Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback - Active and Passive What is active customer...

CCEPTING ASSIGNMENT - When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. Acute Care - Medical attention given to patients with conditions of sudden onset that demand urg...

Scatter Diagram - A graphic display of data plotted along two dimensions used to screen for a relationship between two variables Run Chart - a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over time Pareto Chart - A graphic...

CHAA Certified Healthcare Access Associate NAHAM The National Association of Healthcare Access Management AIDET Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment...

Accepting Assignment - When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. Access - The Patient's ability to obtain medical care. The ease of access is determined by such...