Team Members are required to greet or acknowledge a guest within ___________ of them entering the establishment or activating the drive thru - ANSWER 5 seconds
The 4 basic steps of service and communicating with the guests are: - ANSWER eye contact, offering closing statements, greeting the gues...
FOH Final Test- Zaxby's Correct 100%
Team Members are required to greet or acknowledge a guest within ___________ of
them entering the establishment or activating the drive thru - ANSWER 5 seconds
The 4 basic steps of service and communicating with the guests are: - ANSWER eye
contact, offering closing statements, greeting the guest, smiling
When a guest says "thank you," you may reply by saying? - ANSWER -You're welcome
-No, thank you
Table touching refers to? - ANSWER talking to dining room guests about their
experience
How often should the parking lot be cleaned? - ANSWER five times by five o clock
When should you close the dumpster doors and gates? - ANSWER any time they are
opened
The following items must be placed on every table in the lobby: - ANSWER -roll card
What must be used to wipe down all table tops and roll cards? - ANSWER dish soap
towel
When emptying the lobby trash cans, you should pull the bad out while in lobby and
carry it to the rear service door and then place two clean liners in the can (T/F) -
ANSWER False
How often should zalad bowls be removed from the bin and taken to the dish room? -
ANSWER a minimum of every 15 minutes
When cleaning trays, you should wipe them down with a white towel and all purpose
cleaner (T/F) - ANSWER True
Booths and crumb catchers should be wiped down using the same towel and a solution
of Dawn dishwashing soap that was used to wipe down tables (T/F) - ANSWER False
Peak periods for lunch are between the hours of ______ and _____ - ANSWER 11:30
AM and 1:30 PM
What is the proper hold time for tea? - ANSWER four hours
How much sugar should be used when prepping sweet tea? - ANSWER one 64 oz bag
, Lemons should be placed in a new crock a minimum of every _______ hours -
ANSWER four
What is a big zax snack meal? - ANSWER -3 fingers
-zax sauce
-5 oz. fries
-small drink
-toast
The chicken salad sandwich is served on __________ bread with _________, lettuce,
and ______________ - ANSWER honeywheat; mayo; tomato
What can be substituted in place of fries? - ANSWER -celery
-tater chips
-side salad
What are the four types of kid meals? - ANSWER -kiddie finger
-kiddie nibbler
-kiddie cheese
-kiddie buffalo finger
How many ounces of crinkle fries come with a kid's meal? - ANSWER 3
What beverages are available with a kiddie meal in addition to a fountain drink for no
additional charge? - ANSWER -chocolate milk
-apple juice
What size beverage are all kiddie meals served with? - ANSWER 12 oz
What size beverage are Meal Dealz served with? - ANSWER 22 oz
Guests can upsize the beverage on a Meal Deal to what size? - ANSWER -32 oz
-42 oz
For sanitary reasons, you should always hold the cup by the ____________ - ANSWER
bottom
When a guest orders a carbonated beverage, the cups should be filled ____________
full. - ANSWER 2/3
When a guest orders a non-carbonated beverage, the cup should be filled
_____________ full. - ANSWER 3/3
When should you ask the drink if they would like a drink carrier? - ANSWER whenever
they have 2 or more drinks
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller shantelleG. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.99. You're not tied to anything after your purchase.
