OMIS 442 Exam 2 UPDATED Questions and CORRECT Answers
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Course
OMIS 442
Institution
OMIS 442
OMIS 442 Exam 2 UPDATED Questions
and CORRECT Answers
What does PDCA stand for - CORRECT ANSWER- Plan, Do, Check, Act
Plan - CORRECT ANSWER- A change aimed at improvement
Do - CORRECT ANSWER- Execute the change
Study/Check - CORRECT ANSWER- Study the results. Did it work?
Juran's breakthrough Sequence - CORRECT ANSWER✔✔- -Proof of the need
-Project Identification
-Organization for Breakthrough
-Diagnostic Journey
-Remedial Journey
-Holding the gains
Creative Problem Solving (CPS) - CORRECT ANSWER✔✔- Mess Finding
Fact Finding
problem finding
idea finding
solution finding
Problem finding (CPS) - CORRECT ANSWER✔✔- find the root cause
Idea finding (CPS) - CORRECT ANSWER✔✔- brainstorming
Solution finding - CORRECT ANSWER✔✔- Evaluate ideas and proposals
Implementation (CPS) - CORRECT ANSWER✔✔- make the solution work
Who created creative problem solving - CORRECT ANSWER✔✔- Osborne and Pranz
Who created the breakthrough sequence - CORRECT ANSWER✔✔- Juran
7 quality control tools - CORRECT ANSWER✔✔- flowcharts
run charts & control charts
check sheets
histograms
pareto charts
cause and effect (fishbone) diagrams
scatter diagrams
Kaizen - CORRECT ANSWER✔✔- Focuses on small, gradual, and frequent improvements
over the long term.
Participation by everyone in the organization
, Kaizen Blitz or Event - CORRECT ANSWER✔✔- An intense & rapid improvement process
in which a team or a department throws all its resources into an improvement project over a
short time period.
-short burst of intense activity
-biased towards action over analysis
Poka-Yoke (mistake proofing) - CORRECT ANSWER✔✔- - a foolproof device or
mechanism that prevent defects from occurring.
-generally cheap, provide immediate feedback, & become part of the process.
Who made Poka-yoke - CORRECT ANSWER✔✔- Shigeo Shingo.
formalized in japan in the 60's
3 levels of mistake proofing - CORRECT ANSWER✔✔- -design potential errors out of the
product or process
-identify potential defects & stopping a process before the defect is produced.
- find defects that enter or leave a process.
Process simulation - CORRECT ANSWER✔✔- an approach to building a logical model of a
real process, and experimenting with the model to obtain insight about the behavior of the
process or to evaluate the impact of changes in assumptions or potential improvements to it.
customer service - CORRECT ANSWER✔✔- satisfying customers is perhaps the most
important competitive goal of any business
Customer Obsession - CORRECT ANSWER✔✔- are obsessed with customer satisfaction.
go out of their way to provide the customer with a memorable experience. put the customer
first, primary drive of the business.
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