Omnistudio Consultant UPDATED Exam Questions and CORRECT Answer
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Omnistudio Consultant
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Omnistudio Consultant
Omnistudio Consultant UPDATED Exam
Questions and CORRECT Answers
Describe the advantages of the 360 view for customers. - CORRECT ANSWER- 1) A
snapshot of the consumer's account helps agents provide a better customer experience. 2) It
provides all the critical data in one view. 3) The Vlocit...
Omnistudio Consultant UPDATED Exam
Questions and CORRECT Answers
Describe the advantages of the 360 view for customers. - CORRECT ANSWER- ✔✔1) A
snapshot of the consumer's account helps agents provide a better customer experience. 2) It
provides all the critical data in one view. 3) The Vlocity Industry Console (VIC) uses
industry-specific templates that provide the most common functionality for each industry. 4)
You can customize, clone, and reuse console components as needed.
What do Vlocity's managed custom components (Custom Lightning Components) provide? -
CORRECT ANSWER- ✔✔1) The context that Cards provide; 2) A profile of an account or a
contact; 3) The verification of a caller for an agent using the console; 4) Chat
Describe the Vlocity Lightning Profiler component. - CORRECT ANSWER- ✔✔This
component provides a view of profile attributes.
What can the Vlocity Interaction Launcher (VIL) tool do? - CORRECT ANSWER- ✔✔This
tool can: 1) Search for customers; 2) Verify permissions for access to records; 3) Launch
consoles that display the data and transactions that the customer has permissions to use; and
4) Create Customer Interaction records.
What are the three types of Interaction Launchers? - CORRECT ANSWER- ✔✔1) A class-
based Interaction Launcher uses an Apex class to retrieve a search request and search
response. 2) A object-based Interaction Launch uses the fields specified in the setup to query.
3) An OmniScript-based Interaction Launcher uses an OmniScript to launch an interaction
flow.
Describe an OmniScript-based Interaction Launcher. - CORRECT ANSWER- ✔✔This type
of Interaction Launcher is essentially a Selectable Item OmniScript with a Mobile View
template. It presents users with a list to select from. The Launch button is the Done action at
the end of the OmniScript.
What OmniScript element do you use to request a change from a console then confirm those
changes afterwards? - CORRECT ANSWER- ✔✔Navigate Action - allows end-users to
launch an OmniScript to request a service change from a console and also confirm the change
was made
,What does a Navigate Action do? - CORRECT ANSWER- ✔✔Redirects the user to another
page or component.
What is an OmniScript? - CORRECT ANSWER- ✔✔A guided path to complete a business
process. Can be used for any guided interaction
What is an OmniScript element? - CORRECT ANSWER- ✔✔A group of settings that make
up a specific functionality.
(the settings for elements are called properties) - CORRECT ANSWER- ✔✔
What does the Type Ahead Block do? - CORRECT ANSWER- ✔✔Provides a search box &
autocomplete functionality
What makes an OmniScript unique? - CORRECT ANSWER- ✔✔The Type, Subtype, and
Language
(The omniscript name is not unique) - CORRECT ANSWER- ✔✔
What is the naming convention for an OmniScript? - CORRECT ANSWER- ✔✔PascalCase
(first letter of every word is uppercase e.g. ThisRightHere) - CORRECT ANSWER- ✔✔
Text Area vs Text? - CORRECT ANSWER- ✔✔Text Area is input field for multiple lines of
text. Text is for one line of text
Does an OmniScript name need to be unique? - CORRECT ANSWER- ✔✔No it doesn't
What is the purpose of a Step Element? - CORRECT ANSWER- ✔✔To break the process
down into different pages on the screen
, What is the purpose of the Control Width setting? - CORRECT ANSWER- ✔✔Allows you to
set the dynamic width of display elements. (range is 0-12, 0 hides the element)
Where do you go to view the data structure of an OmniScript? - CORRECT ANSWER-
✔✔{Data} link button
What determines the JSON structure of an OmniScript? - CORRECT ANSWER- ✔✔Aside
from the header data, the structure of the OmniScript elements determine the JSON structure
What does the JSON send path do? What does the Send JSON node do? - CORRECT
ANSWER- ✔✔Send JSON Path tells the element the path to the data you want sent (where
the data is being pulled from?)
Send JSON Node appends data to the node with the name you specify here (data gets sent
here) - CORRECT ANSWER- ✔✔
What is a Vlocity Action? - CORRECT ANSWER- ✔✔A configurable way to launch a URL
including an OmniScript
Can an Action be deployed if its not active? - CORRECT ANSWER- ✔✔No
For a Type Ahead Block, what can't be used as a data source? - CORRECT ANSWER-
✔✔Integration Procedures cannot be used as a data source for a Type Ahead Block
For a Type Ahead Block, what data sources are allowed? - CORRECT ANSWER- ✔✔1.
DataRaptor Extract Action
2. Remote Action - CORRECT ANSWER- ✔✔
3. HTTP Action - CORRECT ANSWER- ✔✔
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