CPHQ practice ACTUAL Exam Questions and CORRECT Answers
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Course
CPHQ
Institution
CPHQ
CPHQ practice ACTUAL Exam Questions
and CORRECT Answers
Which of the following is the most effective way to integrate performance improvement
concepts throughout an organization?
A. quarterly newsletters
B. Monthly lectures
C. quality teams
D. continuous monitoring - CORRECT ANSWER- Qualit...
CPHQ practice ACTUAL Exam Questions
and CORRECT Answers
Which of the following is the most effective way to integrate performance improvement
concepts throughout an organization?
A. quarterly newsletters
B. Monthly lectures
C. quality teams
D. continuous monitoring - CORRECT ANSWER✔✔- Quality teams include participation
by front-line staff, which allows direct integration of performance improvement into practice.
Domain: Organizational Leadership
Which of the following is the best example of an outcome measure?
A. availability of computers
B. pathway compliance
C. mortality rate
D. laboratory turnaround - CORRECT ANSWER✔✔- Mortality rate - an outcome measure
is used to determine how the system or improvement project impacts the patient.
Domain: Health Data Analytics
The quality improvement directory is responsible for the coordination of accreditation survey
activities. Responsibilities will most likely include:
A. facilitating self-assessments of compliance with standards, communicating new
requirements to pertinent parties, and distributing the agenda for the survey.
B. educating staff to all standards, writing the survey report, and completing the survey
application.
C. developing a protocol for a mock survey, conducting unannounced surveys, and
challenging the survey report.
D. preparing for unannounced surveys, disseminating the survey report, and developing new
standards - CORRECT ANSWER✔✔- facilitating self-assessments of compliance with
standards, communicating new requirements to pertinent parties, and distributing the agenda
for the survey - these are essential functions for overseeing the accreditation process.
,Domain: Organizational Leadership
Generic screening is an example of risk__________
A. evaluation
B. reduction
C. prevention
D. identification - CORRECT ANSWER✔✔- Identification is the first step in disease
management/ risk management
Domain: Patient Safety
A medication error occurred and resulted in a severe adverse outcome. In addition to
informing the patient and/or family, a healthcare quality professional should ______
A. perform a regression analysis
B. implement new technology
C. reassign the employees involved
D. conduct a root cause analysis - CORRECT ANSWER✔✔- Conduct a root cause analysis
- exploration of system and process issues should be the primary function of a root cause
analysis.
Domain: Patient Safety
According to continuous quality improvement principles, which of the following concepts is
most important?
A. financial impact
B. constancy of purpose
C. resistance of change
D. performance of individuals - CORRECT ANSWER✔✔- Constancy of purpose
Domain: Organizational Leadership
, One difference between continuous quality improvement and traditional quality assurance is
that quality improvement always
A. requires the application of statistical process control
B. excludes monitoring and evaluation of care provided
C. focuses on systems or processes
D. addresses potential problems - CORRECT ANSWER✔✔- focuses on systems or
processes - quality improvement is focused on systems, processes, and groups to improve.
Quality assurance is focused on monitoring problem areas or individuals.
Domain: Organizational Leadership
Which of the following should a Quality Council provide to best ensure success of
performance improvement teams?
A. facilitator and recorder
B. empowerment and training
C. indicators and a data analyst
D. standards and procedures - CORRECT ANSWER✔✔- Empowerment and training - these
are two key elements for ensuring success for the teams
Domain: Organizational Leadership
A root cause analysis team examined a serious medication error and recommended changes.
Which of the following should be done next?
A. Random checks for compliance should be made by patient safety staff
B. The Quality Council should review medication errors quarterly
C. The process owner should implement and assess effectiveness
D. Monthly reports should be sent to the regulatory body - CORRECT ANSWER✔✔- The
process owner should implement and assess effectiveness - the recommended changes need
to be assigned ownership
Domain: Patient safety
When errors are discovered, staff and supervisors best demonstrate a culture of safety by
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