FLETC BOP Final UPDATED Actual Exam Questions and CORRECT Answers
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Course
FLETC BOP
Institution
FLETC BOP
FLETC BOP Final UPDATED Actual
Exam Questions and CORRECT Answers
Intervene, take responsibility for resolving the situation,
Get both sides of the story - CORRECT ANSWER- What responsibilities do a
correctional workers have to keep conflicts from escalating?
Maintain eye contact,
Attentive...
FLETC BOP Final UPDATED Actual
Exam Questions and CORRECT Answers
Intervene, take responsibility for resolving the situation,
Get both sides of the story - CORRECT ANSWER✔✔- What responsibilities do a
correctional workers have to keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - CORRECT ANSWER✔✔- What are the four main points to
remember about communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - CORRECT ANSWER✔✔- Your overall body language
makes a big difference and encouraging someone to talk to you what are some key things to
remember?
Paraphrasing and reflecting - CORRECT ANSWER✔✔- What to techniques is involved in
responding
During the convo - CORRECT ANSWER✔✔- When does paraphrasing occur?
At the end of the conversation - CORRECT ANSWER✔✔- When does summarizing occur?
Rephrasing the message in your own words - CORRECT ANSWER✔✔- What is
paraphrasing?
Deals with emotions - CORRECT ANSWER✔✔- What is reflecting?
, Way to go about getting information from someone - CORRECT ANSWER✔✔- What is
probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information - CORRECT
ANSWER✔✔- What are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the other
party for clarification - CORRECT ANSWER✔✔- What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - CORRECT ANSWER✔✔- What are the steps on how to obtain
closure?
How a person typically ask and interacts with others - CORRECT ANSWER✔✔- What are
behavioral patterns?
Predatory
Average
Weak
Psychologically disturbed - CORRECT ANSWER✔✔- What are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless and
easily bored openly aggressive and confrontational generally feels hostile towards authority -
CORRECT ANSWER✔✔- Describe the predatory inmate.
Basically rational and has normal social values and morals difficulty keeping himself from
being flooded by extreme negative emotions often unstable and unreliable and exhibits
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