APM #1: Application Portfolio Management
(APM) CIS Exam ServiceNow/ 76 Quizzes &
Certified Answers.
***What are the Roles Installed with APM (4)? - Answer: - APM Admin
[sn_apm.apm_admin]: Create or Update Application records and access
administration activities. ***Create/update/delete application categories.***
- APM Analyst [sn_apm.apm_analyst] : Access applications landscape, dashboards,
roadmaps, strategy program workbench, and associated pages.
***View/update/delete application indicator scores.***
***- APM User [sn_apm.apm_user]: Access to ***create/update/delete
applications***, view landscape, and roadmap
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,- APM Read [sn_apm.apm_read]: Access to view APM PA dashboards provided by
the base system and the underlying tables from where the data for the
dashboards are retrieved.
***Classifying applications helps track and compare. You can identify relationships
and redundancies between applications more easily. What are five (5) attributes
you can add to a application to classify and group? - Answer: **all require
apm_admin to create/edit
- Application Category (mandatory) = grouping attribute which can be used to
make application rationalization decisions.
-Category Group (optional) = Grouping attribute used for filtering and reporting
app categories
-Application Family (Optional) = Group applications by the manufacturers
classification of their products into various suites
-Business Process (Optional) = primarily used for filtering and reporting
-Software Model = Specifications of software such as manufacturer, version,
release date, and end of life date.
T/F: Email notifications are inactive by default. - Answer: True
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, What is a Business Capability (3)? - Answer: - The ability of an organization to do
its business activity successfully and fulfill its business goals
- Typically represented as verbs (manage, provide)
- Represented as performing tasks to achieve business outcomes
T/F: For Business Applications you can create only one scoring profile - Answer:
False, you can create multiple
T/F: For Business Capabilities you can create only one scoring profile - Answer:
True
***What role is required to create a business capability? - Answer:
sn_apm.apm_admin
What are some conditions related to updating or deleting a capability (5)? -
Answer: -When you add a capability, the level of the new capability in the
hierarchy is automatically assigned based on the level of the parent capability that
is attached.
-If a parent capability is updated in the hierarchy, then the levels of all its child
capabilities are recalculated. Otherwise, a capability can only be updated of its
name, description, or parent.
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