Total Quality Management Exam 2 UPDATED Actual Exam Questions and CORRECT Answers
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Course
Total Quality Management
Institution
Total Quality Management
Total Quality Management Exam 2
UPDATED Actual Exam Questions and
CORRECT Answers
Who is considered the father of statistical process control and the inventor of control charts? -
CORRECT ANSWER- Dr. Walter Shewhart
Control charts serve two basic functions, they are decision making and proble...
Total Quality Management Exam 2
UPDATED Actual Exam Questions and
CORRECT Answers
Who is considered the father of statistical process control and the inventor of control charts? -
CORRECT ANSWER✔✔- Dr. Walter Shewhart
Control charts serve two basic functions, they are decision making and problem solving tools.
- CORRECT ANSWER✔✔- True
In manufacturing and service industries, the goal of most processes is to produce products or
services that exhibit little to no variation. - CORRECT ANSWER✔✔- True
Chance ( Common Cause ) - CORRECT ANSWER✔✔- Random changes in the process that
can't be avoided
Assignable Causes - CORRECT ANSWER✔✔- Variations in the process that can be
identified as having a specific cause
Center Line (CL) - CORRECT ANSWER✔✔- Shows where the process average is centered
Lower Control Limit (LCL) - CORRECT ANSWER✔✔- Calculated value that is a 3
standard deviations below the mean
Upper Control Limit (UCL) - CORRECT ANSWER✔✔- Calculated value that is a 3
standard deviations above the mean
Variables are the measurable characteristics of a product or service, which can include the
height, weight, or length of a part. - CORRECT ANSWER✔✔- True
A process is considered to be in a state of control, or under control, when the performance of
the process falls within the statistically calculated control limits and exhibits only chance, or
common cause variation. - CORRECT ANSWER✔✔- True
, Process capability refers to the ability of a process to produce products or provide services
capable of meeting the specifications set by the customer or designer. - CORRECT
ANSWER✔✔- True
Specification Limits - CORRECT ANSWER✔✔- Are established during the design of the
process or by customer request and considered to be the voice of the customer.
Control Limits - CORRECT ANSWER✔✔- Represent the amount of common cause
variation in the process and considered the voice of the process.
Cp > 1.0 - CORRECT ANSWER✔✔- The process is capable and 6 sigma spread of variation
is less than specification limits
Cp = 1.0 - CORRECT ANSWER✔✔- The process is capable and 6 sigma spread of variation
is equal to specification limits
Cp < 1.0 - CORRECT ANSWER✔✔- The process is not capable and 6 sigma spread of
variation exceeds the specifications limits
The calculated index of Cpk is a measure of how centered the process is in terms of a
nominal, center, or target value. - CORRECT ANSWER✔✔- True
When the Cp = Cpk the process is - CORRECT ANSWER✔✔- Centered
The distribution of individual values are always narrower than the distribution of average
values - CORRECT ANSWER✔✔- False
In the case I situation there can be a situation where the process is out of control, but still
within specification limits. - CORRECT ANSWER✔✔- True
Reliability is the ability of a product to perform its intended function over a period of time
and under prescribed environmental conditions. - CORRECT ANSWER✔✔- True
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