Accredited Residential Manager - ARM Certification UPDATED Actual Exam Questions and CORRECT Answers
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Course
ARM
Institution
ARM
Accredited Residential Manager - ARM
Certification UPDATED Actual Exam
Questions and CORRECT Answers
Emotional Intelligence - CORRECT ANSWER- The ability to monitor one's own and
others' feelings and emotions, to discriminate among them and to use to use this information
to guides one's th...
Accredited Residential Manager - ARM
Certification UPDATED Actual Exam
Questions and CORRECT Answers
Emotional Intelligence - CORRECT ANSWER✔✔- The ability to monitor one's own and
others' feelings and emotions, to discriminate among them and to use to use this information
to guides one's thinking and actions.
Job Analysis - CORRECT ANSWER✔✔- Is the process of identifying essential Skills,
Knowledge, and Abilities required to perform a job; Forms the basis of all subsequent human
resources activity.
Behavioral - CORRECT ANSWER✔✔- A type of question asked by an interviewer to
determine a persons disposition based on previous behavior in particular situations.
Orientation - CORRECT ANSWER✔✔- Is the process of informing new employees what is
expected of them on the job as well as making them feel welcome and comfortable.
Avoiding/Avoidance - CORRECT ANSWER✔✔- Is a style of conflict resolution in which a
person withdraws from the issue and/or side-steps the conflict.
Employee Handbook - CORRECT ANSWER✔✔- Generally the most common format used
to communicate company policies, vision, and mission.
Job Description - CORRECT ANSWER✔✔- Defines the job in terms the responsibilities,
reporting structure, and the Skills, Knowledge, and Abilities required to fulfill the duties of
the position as identified in the Job Analysis.
Recruiting - CORRECT ANSWER✔✔- The process of identifying and attracting qualified
job applicants.
Job Knowledge - CORRECT ANSWER✔✔- A type of question asked by an interviewer to
determine whether the applicant has the necessary knowledge to perform the job.
, Collaborative - CORRECT ANSWER✔✔- Style of conflict resolution in which parties work
together to solve the problem, and have confidence in each other as partners.
Performance Feedback - CORRECT ANSWER✔✔- An ongoing process in which the
manager and employee have constructive conversations related to performance.
Kinesthetic - CORRECT ANSWER✔✔- A type of learner that learns best with a hands on
approach and explore the physical world; also called Tactile Learners.
Autocratic - CORRECT ANSWER✔✔- A style of management in which decisions are
imposed on subordinates; also known as Theory X management,where managers believe
people dislike work and must be told what to do.
Coaching - CORRECT ANSWER✔✔- Is used to develop employees rather than address
specific behaviors and performance.
Rent Roll/Collections Report - CORRECT ANSWER✔✔- A listing of all units showing the
residents' name, rental rate, and status of collections.
Delinquency Report - CORRECT ANSWER✔✔- The report that tracks late payments of rent,
updated monthly and sent to owner in the reports.
Budget Variance - CORRECT ANSWER✔✔- Is a difference in the amount forecast for an
account in a budget, and the actual amount spent or earned in the account.
Gross Potential Income (GPI) - CORRECT ANSWER✔✔- Total income possible of a
property if 100% occupied and 100% of rent collected.
Loss to Lease - CORRECT ANSWER✔✔- The amount of money "lost" due to rents being
less than market rent.
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