SHRM BASK GUARANTEED SUCCESS
ADA (U.S. examinees only) ✅Americans with Disabilities Act
ADAAA (U.S. examinees only) ✅Americans with Disabilities Act Amendments Act
ADDIE ✅Analysis, design, development, implementation, evaluation model; a five-step instructional
design framework that guides the design and development of learning programs.
ADEA (U.S. examinees only) ✅Age Discrimination in Employment Act
ADR ✅Alternative dispute resolution; an umbrella term for the various approaches and techniques
(other than litigation) that can be used to resolve a dispute, such as arbitration, conciliation and
mediation.
analytics ✅Tools that add context or subclassifying comparison groups to data so that the data can be
used for decision support.
applicant ✅Person who applies for or formally expresses interest in a position.
arbitration ✅Method of alternative dispute resolution (ADR) by which disputing parties agree to be
bound by the decision of one or more impartial individuals to whom they submit their dispute for final
determination.
assessment center ✅Process by which job candidates or employees are evaluated to determine
suitability and/or readiness for employment, training, promotion or an assignment.
ATS ✅Applicant tracking system; a software application that automates organizations' management of
the recruiting process, such as accepting application materials and screening applicants.
balance sheet ✅Statement of an organization's financial position at a specific point in time, showing
assets, liabilities and shareholder equity
,balanced scorecard ✅Performance management tool that depicts an organization's overall performance
as measured against goals, lagging indicators and leading indicators.
benchmarking ✅Process by which an organization identifies performance gaps and sets goals for
performance improvement by comparing its data, performance levels and/or processes against those of
other organizations.
benefits ✅Mandatory or voluntary payments or services provided to employees, which typically cover
retirement, health care, sick pay/disability, life insurance and paid time off (PTO).
BFOQ (U.S. examinees only) ✅Bona fide occupational qualification; a factor (such as gender, religion or
age) that is reasonably necessary, in the normal operations of an organization, to carry out a particular
job function.
bias ✅A partiality or an inclination or predisposition for or against something.
business case ✅Tool or document that defines a specific problem, proposes a solution and provides
justifications for the proposal in terms of time, cost-efficiency and probability of success.
business intelligence ✅Raw data (which may be internal or external to an organization) that is
translated into meaningful information for decision-makers to use in taking strategic action.
business unit ✅Element or segment of an organization that represents a specific business function, such
as accounting, marketing or production; also may be called department, division, group, cost center or
functional area.
buy-in ✅Process by which a person or group provides a sustained commitment in support of a decision,
approach, solution or course of action.
candidate experience ✅Perception of a job seeker about an employer based on interaction during the
complete recruitment process.
, career development ✅Progression through a series of employment stages characterized by relatively
unique issues, themes and tasks.
career mapping ✅Process by which organizations use visual tools or guides to depict prototypical or
exemplary career possibilities and paths in terms of sequential positions, roles and stages.
career pathing ✅Process by which employers provide employees with a clear outline for moving from a
current to a desired position.
cash flow statement ✅Statement of an organization's ability to meet its current and short-term
obligations by showing incoming and outgoing cash and cash reserves in operations, investments and
financing.
center of excellence ✅Team or structure that provides expertise, best practices, support and/or
knowledge transfer in a focused area.
CEO ✅Chief executive officer
CFO ✅Chief financial officer
change initiative ✅Transition in an organization's technology, culture, or behavior of its employees and
managers.
change management ✅Principles and practices for managing a change initiative so it is more likely to be
accepted and to receive the resources necessary (such as financial, human, physical, etc.) to reshape the
organization and its people.
CHRO ✅Chief human resource officer
coaching ✅Focused, interactive communication and guidance intended to develop and enhance on-the-
job performance, knowledge or behavior.
