Servicenow CSA UPDATED Exam
Questions and CORRECT Answers
What would you do, on a list, if you wanted to show records in groups, based on the column
category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and press enter.
e. On the Category column table, click Context menu > Group By Category - Correct
Answer- a. On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data get written to
the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform - Correct Answer- a. Run Transform
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push - Correct Answer- a. Retrieve, Preview, Commit
A department manager asks an analyst to build some reports. Where do you recommend the
analyst start?
a. Report Dashboard > Create New
,b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New - Correct Answer- d. Reports > Create New
If a knowledge base has no access details specified what users are able to read articles in that
knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role - Correct Answer- c. Any active user
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management - Correct Answer- b. System Import Sets
On what part of the ServiceNow instance would you find the option to Impersonate User?
a. Module
b. Content Frame
c. Application
d. Banner - Correct Answer- d. Banner
What is the best practice related to using the Default Update Set for moving customizations
between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting purposes. - Correct
Answer- c. You should not use the Default Update sets for moving between instances
,What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci - Correct Answer- a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or a knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria - Correct Answer- d. User Criteria
What are the main components of the Form Design Interface? (Choose 3)
a. Field Layout
b. Page Header
c. Field Navigator
d. Field Picker
e. Form Layout - Correct Answer- b. Page Header
c. Field Navigator
e. Form Layout
Which tab on the knowledge base record, would you use to identify the sets of users who are
able to read articles in that knowledge base?
a. Access List
b. Can Access
, c. Accessible to
d. Can Read - Correct Answer- d. Can Read
What are examples of Core tables in the ServiceNow platform?
a. Configuration, Connect, Chat
b. Team, Party, Awards
c. User, Task, Incident
d. Work, Caller, Time - Correct Answer- c. User, Task, Incident
Which tool graphically displays an infrastructure view for a configuration item (CI) and its
relationship with other CIs?
a. Schema Map
b. Dependency View
c. Dependency Map
d. Database View - Correct Answer- b. Dependency View
What is the result of the order in which access controls are evaluated?
a. Ensures user has access to the fields in a table, before considering their access to the table
b. Ensures user can get to work as quickly as possible
c. Ensure user has access to the application, before evaluating access to a module within the
application
d. Ensures user has access to a table, before evaluating access to a field in the table - Correct
Answer- d. Ensures user has access to a table, before evaluating access to a field in the table
You are asked to create an option in the Service Catalog, which will allow a user to click Get
Help and describe the issue they are having. These formats should create incident records,
which are automatically routed to the Service Desk. Which method would you use?
a. Create Record Producer
b. Create Catalog Item
c. Create Order Guide
d. Create Content Item - Correct Answer- a. Create Record Producer
