BRMP Guide for Exams With Solutions
Business Relationship Maturity Model (Circles stacked) - ANSWER Level 5: Strategic Partner
Level 4: Trusted Advisor
Level 3: Service Provider
Level 2: Order Taker
Level 1: Ad hoc
BRM Maturity Level 5: Strategic Partner - ANSWER - Focus on business value realization.
- Mutual accountability achieving value from investments.
- Risks and rewards are shared
- Converged Provider & Business capabilities
BRM Maturity Level 4: Trusted Advisor - ANSWER - Mutual understanding of capabilities and
needs.
- Provider service portfolio appropriate to business needs.
- Provider engages early and often in Business Partner decision cycle.
BRM Maturity Level 3: Service Provider - ANSWER - Clear engagement: steady state services
- Consistent services; inconsistent major project results
,- Little use of Program Management.
- Costs transparent; value subjective
BRM Maturity Level 2: Order Taker - ANSWER - Demand prioritized based on weak or subjective
data.
• Antagonistic "We/They" relationships.
• Frequent misperception builds distrust.
• Provider is reactive and does not challenge business requests.
BRM Maturity Level 1: Ad hoc - ANSWER - Unmanaged demand
- Unclear rules of engagement
- Lack of Service Management discipline
- Loudest-in, first-out
Business-Provider Alignment Model
(Weill & Broadbent - 4 Square) - ANSWER 1. Environment
2. Strategic Context
3. IT Strategy
4. IT Portfolio
Business-Provider Alignment Model
(Weill & Broadbent - 4 Square)
Barriers to Alignment - ANSWER 1. Environment (Contextual: what drives behaviours)
2. Strategic Context (Expression: what we want)
3. IT Strategy (Specification: IT must do)
4. IT Portfolio (Implementation: what gets done)
Elements of Trust - ANSWER - Similarity
- Positive interactions
- Appropriate behavior
- Consistent behavior
Trust through Relationship Management - ANSWER - Build capability roadmap and delivering
results against it
- Active listening
- Creating positive interactions with business partners
- Help partners be self-sufficient
Demand Shaping (Demand Management) - ANSWER - Process where possibilities for
provider services are surfaced and capitalized upon.
- Goal: identify set of possibilities creating most value for the organization
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