Supervisory Final UPDATED Exam Questions and CORRECT Answers
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Course
Supervisory
Institution
Supervisory
Supervisory Final UPDATED Exam
Questions and CORRECT Answers
All of the following are resources available to supervisors except: - CORRECT ANSWERorganizational goals.
Decision making falls into which of the following skill sets? - CORRECT ANSWERconceptual skills
Elizabeth, the director of sa...
Supervisory Final UPDATED Exam
Questions and CORRECT Answers
All of the following are resources available to supervisors except: - CORRECT ANSWER-
organizational goals.
Decision making falls into which of the following skill sets? - CORRECT ANSWER-
conceptual skills
Elizabeth, the director of sales at the 400-room Benchmark Hotel, delegated to Bill, the
reservations manager, the task of changing room rates for all future reservations taken for the
last week of the month. Bill immediately sent e-mails to in-house reservations staff and to the
central reservations office. The room rates were never changed. Who should ultimately be
held responsible? - CORRECT ANSWER- Elizabeth, the director of sales
Lucy, a housekeeping supervisor, complained to her boss when the front office manager let
three room attendants leave work before the end of their shift. Which of the following
management principles may have been violated? - CORRECT ANSWER- unity of command
Monique, the dining room supervisor at the End Around Restaurant, was concerned that when
servers were unhappy with their work schedules or station assignments they took their
complaints directly to the restaurant manager and not to her. Which of the following
management principles may have been violated? - CORRECT ANSWER- organizational
hierarchy
The results of strategic planning generally include all of the following except: - CORRECT
ANSWER- an operations budget.
Which of the following best describes the power that an organization gives to a supervisor to
meet organizational goals? - CORRECT ANSWER- formal authority
Which of the following bridges strategic and operational planning activities by indicating
how an organization will move forward in the upcoming year toward attaining long-range
goals? - CORRECT ANSWER- a business plan
,Which of the following components of management deals with the tasks involved in
motivating, training, evaluating, and disciplining employees? - CORRECT ANSWER-
directing
Which of the following components of management involves comparing actual performance
with performance standards to determine whether corrective action is necessary? -
CORRECT ANSWER- Controlling
Which of the following components of management involves grouping similar tasks to create
a position to be performed by one person? - CORRECT ANSWER- Organizing
Which of the following is typically the last activity in the sequence of operational planning? -
CORRECT ANSWER- an operations budget
Which of the following management principles may be violated when food servers are also
responsible for meeting and greeting guests and busing their own tables? - CORRECT
ANSWER- division of labor
A corporate vice president sends an e-mail to unit managers within the restaurant chain to
clarify a recent policy change. This type of communication is called: - CORRECT
ANSWER- A corporate vice president sends an e-mail to unit managers within the restaurant
chain to clarify a recent policy change. This type of communication is called:
A frustrated employee says to you, "No one ever helps! I always get stuck with the jobs
nobody else wants. Why do people here take advantage of me all the time?" You, the
supervisor, respond by saying, "You feel that work assignments aren't fair?" Which of the
following active listening techniques best describes your response? - CORRECT ANSWER-
Paraphrasing
All of the following are appropriate actions when leaving a message on someone's voice mail
system except: - CORRECT ANSWER- state the most important part of your message last.
All of the following are barriers to effective communication except: - CORRECT ANSWER-
feedback from the listener.
Enrique, the evening supervisor, knew even before the orientation session began that Judy
would never make it in the dining room. "She's too old to get along with the others and it will
, take her forever to learn the point-of-sale system," he thought. Which of the following types
of personal biases must Enrique work hard to overcome when trying to communicate with
Judy? - CORRECT ANSWER- stereotypes
Feedback is an essential element of successful communication because: - CORRECT
ANSWER- it enables the speaker to check the listener's understanding.
The most common form of nonverbal communication involves: - CORRECT ANSWER-
facial expressions.
What is the difference between an open-ended question and a closed or specific question? -
CORRECT ANSWER- An open-ended question requires a more detailed answer than a
closed or specific question that usually can be answered with a simple "yes" or "no."
Which of the following sentences is written in the active voice? - CORRECT ANSWER- The
supervisor interviewed three applicants for the open position.
Which of the following stages of listening involves learning what the speaker expects and
finding out exactly what the speaker wants? - CORRECT ANSWER- responding
Which of the following stages of listening involves turning all of your attention to the speaker
and concentrating on receiving the speaker's message? - CORRECT ANSWER- focusing
Which of the following statements about communication is true? - CORRECT ANSWER-
We communicate most of our messages nonverbally.
Which of the following statements about listening is false? - CORRECT ANSWER-
Listening skills are the same as speaking skills.
A recruitment tool that provides a written summary of the duties, responsibilities, working
conditions, and activities of a specific job is called a job: - CORRECT ANSWER- description
All of the following are regarded as potential disadvantages to internal recruiting practices
except: - CORRECT ANSWER- higher costs than external recruiting.
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