what is the platinum rule of guest service - ANSWER-treat guests as they want to be treated
surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. - ANSWER-be there for me, listen to me, treat me nicely
in general there are three type of g...
ihop server test 2023/2024
what is the platinum rule of guest service - ANSWER-treat guests as they want to be treated
surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. - ANSWER-be there for me, listen to me, treat me nicely
in general there are three type of guest - ANSWER-fast friendly exact
when giving their order a guest tells you id like a cheese burger well done tomato on the
side bun toasted with no butter and fries extra crispy this guest is - ANSWER-exact
when seating a guest the guest strikes up a conversation with the hostess about how many years they have been coming to this ihop and all the great memories they have here. the guest is - ANSWER-friendly
while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest is - ANSWER-fast
define the last process for resolving a guest concern - ANSWER-listen apologize solve thank
what is the best way to ensure your voice comes out across the telephone as warm and
energetic - ANSWER-smile when talking
which statement best describes the greeting you should give when answering the phone
- ANSWER-good morning thank you for calling ihop on central this is ashley how may help you
based on what you've learned, which statement about our guests is most true - ANSWER-our guests care most about being treated with warm and friendly service that meets their needs
what is the proper procedure for washing your hands - ANSWER-turn on water to as hot
as u can handle apply soap lather hands and wrists up to elbows for 20 seconds rinse dry with hand dryer or single use disposable paper towel and shut off water with towel
why is it important to be in proper uniform - ANSWER-appearance safety and sanitation safety and sanitation are our biggest priority how the guest sees me reflects on the restaurant and what our standards our
what are the guest's choices of accompaniment for all omelettes(except simple and fit) -
ANSWER-3 buttermilk pancakes, hash browns toast seasonal mixed fruit or 3 flavored pancakes
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller CLOUND. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
